- BAE Systems (Herndon, VA)
- **Job Description** **We are looking for a Voice/ Telecom Engineer with solid Avaya experience. Any Nortel is a huge plus!** We are looking for experienced Voice ... (11 ) year s relevant experience and education with the following skillsets: Avaya certified specialist who can provide hands-on and technical expertise to close… more
- Vectrus (Wichita, KS)
- …structure management. Responsibilities + Responsible to install, configure, and troubleshoot Avaya & Cisco voice solutions. + Responsible to install, configure, & ... troubleshoot Avaya CS 1000 & GS 450 hardware. + Responsible to integrate Avaya / Cisco Voice solution with IP-phones & VTC end-points. + Responsible to install,… more
- altafiber (Cincinnati, OH)
- …and operational performance. + Coordinate with Call Center operations and vendors on Avaya , Verint, Virtual Hold related changes, and issues + Maintain Post Call ... new project development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer...necessary + Update Visio with new call flows + Avaya PBX vector routing + Manage permissions with CMS… more
- Insight Global (Oklahoma City, OK)
- …with possible extension! This person would be assisting in the transition from Avaya phone systems to Cisco Call Manager in a companywide-upgrade initiative. This ... Experience . Experience with Cisco Call Manager . Experience with Avaya . Administrating Cisco/ Avaya phone systems . Adding and Deleting phone lines and… more
- Penn Medicine (Philadelphia, PA)
- …Indicator (KPI) Dashboard and staff quality and productivity results. Monitor the Avaya telephone queue for timely, high-quality service. Monitor the EMPI email and ... tracking and report out + Duplicate Percentage Rate + Avaya Phone Queue volumes and Abandonment Rate + Potential...duties not captured by the reports. Lastly, run the Avaya reports to capture the number of queue calls… more
- CVS Health (Nashville, TN)
- …engineers accountable for CVS's dynamic contact center environment consisting of Avaya , Cisco, and Five9 technologies. This individual will provide technology ... incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBCs, and Five9...develop solutions, and implement customizations + Strong knowledge Five9, Avaya CM, CMS, Cisco UCCE and Cisco ICM, and… more
- UIC Government Services and the Bowhead Family of Companies (Mcguire AFB, NJ)
- …+ Interact/talk with all BCO service providers and have a working knowledge of Avaya equipment. + Make use of the hardware, software, and routine test functions to ... years' experience in the telecommunications industry and have a working knowledge of Avaya Communications Systems. + Minimum of five (5) years of recent experience… more
- Marriott (Omaha, NE)
- …Sales and other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC's ... in a multi-site call center environment. + Working knowledge of Avaya Call Management Systems, Session Manager, Communications Manager, Interaction Center, Workforce… more
- Spectrum (Charlotte, NC)
- …networking technologies, including Session Initiation Protocol (SIP), to support our Avaya Call Management Systems. Support solutions that provide virtual call ... force management for agent scheduling and forecasting call arrival patterns; Avaya desktop softphone clients with custom login scripting; custom developed survey… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …**Knowledge, Skills, and Abilities:** **Knowledge of:** + Softphone (Zoom Phone, Avaya Workplace). + Video conferencing (Zoom Meetings/Webinars, Zoom Rooms). + Call ... + Turrets (Speakerbus). + Hoot and Holler (Speakerbus). + Avaya Platform (System and Session Manager, Avaya ...+ Avaya Platform (System and Session Manager, Avaya Aura Messaging). + Oracle session border controllers (SBC).… more
- ASM Global (New Orleans, LA)
- …day time hours. Essential Duties and Responsibilities . Installation and maintenance of Avaya phone system, Avaya voicemail system, Avaya Call Accounting ... System (Adds, moves, changes, etc.) . Coordinate and provide dial tone, data services for all events at both facilities . Administer and generate call accounting reports on long-distance usage for events and in-house calling . Installation and termination on… more
- Robert Half Technology (Naples, FL)
- …approval of monthly landline phone billings * Maintain and troubleshoot Avaya CM including auto-attendants, IVR, and Phonetree system implementation * Support ... Avaya Voice solution technologies including but not limited to...role within the Service industry * Proficient in using Avaya CMS or similar telecommunications systems * Demonstrable experience… more
- PeaceHealth (Springfield, OR)
- …Required: Recent experience required with design, implementation, and support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), ... and + Preferred: Experience with other communication solutions including Avaya Workforce Optimization (WFO), Interactive Voice Response (IVR), Application Enablement… more
- ThermoFisher Scientific (Frederick, MD)
- …WebRTC phones, and experience in BYOC Trunks + Support Genesys Engage - Avaya TSAPI/CTI routing, eServices (Email and Chat) using Interaction Routing Designer, GAX, ... knowledge of Genesys components and knowledge on Genesys T-Server for Avaya , eServices (Multimedia) routing components (UCS, IXN, ESJ), URS, Statserver and… more
- CVS Health (Austin, TX)
- …include but not limited to the following: 1. Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, Verint WFM, Aspect and CAS for volume ... applied use of intraday and real time monitoring of Avaya CMS and CAS offline queues, Verint WFM, Aspect...workforce management tools are required, including cloud based and/or Avaya equivalent dialer program- Participate in projects and work… more
- Leidos (Ogden, UT)
- …considered in lieu of degree. + Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco ... Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya AS5300, Avaya Aura Application Server. +...Session Border Controller (SBC) and Avaya AS5300, Avaya Aura Application Server. + Demonstrable experience of advanced… more
- Trace Systems Inc (Scott AFB, IL)
- …to analyze network traffic + Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco ... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya AS5300, Avaya Aura Application Server. Education: + High school diploma or… more
- Insight Global (Weston, FL)
- …Requirements Bachelor's Degree Required Minimum 5+ years of experience related to Avaya Contact Center: AACC, EMC, CMS, WFO and CRM integrations. Demonstrated ... creation logic and migrations from legacy contact center solutions. Thorough understanding Avaya Contact Center solutions, eg, Avaya Aura orchestration designer.… more
- BlackBox (New York, NY)
- …+ Equipment disposal activities + Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, site security ... program Cisco phones + Must be able to install Avaya phones + Must be able to troubleshoot ...Avaya phones + Must be able to troubleshoot Avaya and Cisco phones + Requires good interpersonal communications… more
- UIC Government Services and the Bowhead Family of Companies (Cherry Point, NC)
- …parts inventories. **Qualifications** + Required to have documented experience with Avaya Aura CM-7 with G-450 servers, analog and digital telephone installation ... within the last seven years); and, + Certification in Avaya Communication Managers 6.X and above; or, + Seven...equipment and related ancillary equipment in a PBX and Avaya CM-6.x and above; and, + Two years of… more
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