- Warner Bros. Discovery (Seattle, WA)
- …support tiers. This individual will be a core contributor within the Tier 3 CX Special Operations team and will collaborate cross-funct ionally to ensure ... business -side issues escalated from Advanced Support and Frontline Operations during the hours of 10 :00 am -...provide alternate hours, weekend, and/or holiday support coverage. + Partner with larger CX and UX writing… more
- Amazon (Bellevue, WA)
- …to prioritize and deliver data and reporting - Work with product management and operations stakeholders to understand business operations and technology. - ... takes pride in organizing and communicating work. The Senior Business Analyst on the Amazon AIR CX ...the aviation industry Preferred Qualifications - Master's degree in Business , STEM, Operations , Finance or related field… more
- BlackRock (Atlanta, GA)
- **About this role** **About Client Experience** Our mission within the Client Experience ( CX ) organization is to make it easier for clients to do business with ... all aspects of service delivery, and onboarding teams bringing new business onto our platform, **Wealth-** differentiated capability for both Whole Portfolio… more
- Cisco (Research Triangle Park, NC)
- …and ensure the operations plans are progressing and on track. * Partner with cross-functional teams like Sales, Finance, Delivery & IT to assess, design and ... Cisco and accelerate growth in recurring revenue. Responsibilities: * Partner with Product Management to document requirements and expected...then build the new offering based on business and operational requirements. * Develop comprehensive … more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- …work with minimal direction. + Effectively builds and maintains strong cross-functional business partner relationships. + Demonstrates a growth mindset to ... Manager, Contract Operations , this position functions as the liaison between Business Units, customers, and other internal functions to problem solve with a… more
- LinkedIn (Mountain View, CA)
- …targeting, personalization, testing, sales lead handoff) + Improve our engineering and business operations operational efficiency by merging core pieces of our ... an experienced and passionate Sr. Manager, MarTech Channel Experiences ( CX ) Email Tech Lead to join our team. In...introducing new products to unlock efficiency and automation. + Partner across Operations , Engineering, Product, Data Science,… more
- ServiceNow, Inc. (Atlanta, GA)
- …+ Engage with internal stakeholders (such as other PMs, architecture, operations , business development, sales, marketing, and customer success teams) ... every step of our customers' journey. The products we build power digital business for ServiceNow and can even become commercially available. Summary: The world of… more
- SAP (New York, NY)
- …on the digital and go-to-market ecosystem. This position will work closely with business stakeholders to help inform and optimize the digital journey and direction ... journey documentation inclusive of voice of customer, KPIs, and insights + Partner with functions to prioritize needs and technical requirements based on … more
- Amazon (Westborough, MA)
- … business liaison working across other teams at Amazon, and as a thought leader and business partner for MSP CX . - This leader will work closely across ... the leadership team to develop and drive operational processes ( Business Reviews, Finance and Operations , Goal Management),...and learnings across the organization * Act as a business partner to the MSP CX… more
- Regeneron Pharmaceuticals (Sleepy Hollow, NY)
- The Manager, Commercial Business Operations & Customer Experience will play a key role within the Omnichannel Operations team, which supports marketing and ... Business Unit (CBU) brand stakeholders and the Commercial Operations team. **A Typical Day Might Look Like This:**...directly related or relevant experience in omnichannel engagement or CX , marketing operations , with 2+ years of… more
- Mass Markets (Dallas, TX)
- …personalities and learning styles. + 1+ years of experience in HR business partner (may be supplemented by operations ) + Some Undergraduate level education + ... POSITION OVERVIEW HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH AMERICA...possess a strong work ethic. Experience in call center operations or client services is preferred. This is a… more
- University of Washington (Seattle, WA)
- …critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable innovation, ... learning, discovery, and service." UW-IT Customer Experience ( CX ) is a full-service organization providing 24x7x365 support to UW faculty, staff, and students within… more
- Walmart (Bentonville, AR)
- …experiments in the field** + Deploy experiments in alignment with Walmart field operations teams + Partner with analytics to interpret results + Recommend ... listed, there are no minimum qualifications. Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and… more
- Hensel Phelps (Irvine, CA)
- …a full-service building provider. Our organization is comprised of three lines of business - development, construction, and facility services. These groups work as a ... subject matter experts of building systems, envelopes, campus, and client operations . **Position Description:** The Solutions Manager role is focused on providing… more
- MetLife (New York, NY)
- …deep understanding of customer needs, aspirations and behaviors driving value creation. * Partner closely with product marketers, business owners and other key ... in 1868, MetLife serves approximately 100 million customers, has operations in more than 40 countries and holds leading...future needs of the customers, aligned to customer journeys, business goals and larger CX strategy. *… more
- Verint Systems, Inc. (Columbus, OH)
- …departments, such as marketing, finance, and customer success, to align sales operations with overall business objectives. + Foster strong working relationships ... every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We… more
- Takeda Pharmaceuticals (Columbus, OH)
- …who access the CFM plat- form. + **Measurement of Service Vitals Adoption/Implementation:** Partner across Operations and Business Excellence to define and ... Director with implementation of the BioLife research roadmap. The Customer Experience Business Lead will partner with cross-functional analytics leaders to… more
- Verint Systems, Inc. (Columbus, OH)
- …**Overview of Job Function:** Verint Systems, Inc. is looking for a Pricing Operations Analyst responsible for supporting business analytics and pricing ... every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We… more
- Amazon (New York, NY)
- …to standard Ad CX . * Define cohesive metrics and guardrails for Ad CX in collaboration with partner teams (eg, Ads, Tech, Analytics). * Establish, refine ... you will invent, improve and drive Prime Video Ad CX , in order to surprise and delight both streaming...of all stakeholder teams that contribute to successful launch: operations integration, tech and ops, and support systems enablement.… more
- Capgemini (Jersey City, NJ)
- …high level understanding of the underlying technology. + Understand basics of service operations and CX tools ie workflow systems customer feedback systems VOC ... Customer Experience Strategy and Service Operations Consultant **Title:** Strategy and Operations ...* Disaster Relief **About Capgemini:** Capgemini is a global business and technology transformation partner , helping organizations… more