- Cecil College (North East, MD)
- …work in the US, as the College does not offer Visa sponsorships. JOB SUMMARY The IT Service Desk Manager is responsible for rapidly resolving technology ... * Implements ITIL framework and best practices for effective IT service management. * Assists in analyzing...issues efficiently. * Familiarity with ITIL best practices for service management to ensure effective help desk … more
- University of Miami (Miami, FL)
- …of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Sr. Manager , IT Service Desk . The Sr. Manager , IT ... , including prioritizing and delegating tasks. + Monitor Help Desk metrics to ensure that service level...managerial position. + Experience with ServiceNow (or other similar IT Service Management platforms). + Experience in… more
- Sunrun (Columbus, OH)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- Royal Communications Consultants Inc (Scarsdale, NY)
- Service Delivery Manager - Scarsdale, NY / NYC / Hybrid Seeking an IT manager with experience in growing a Technical Support and Service Desk ... Operations Team). You will be responsible for overseeing the day-to-day activities of the Service Desk to ensure internal customers receive the support and … more
- PruittHealth (Norcross, GA)
- …issues are resolved 9. Handle any Incidents or Service Requests assigned by their IT Service Desk Manager or Executive Director 10. Proficient ... **JOB PURPOSE:** The IT Service Desk Technician's role provides technical support to all PruittHealth partners and PruittHealth Contractors facing problems… more
- Win (Women In Need) (New York, NY)
- Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk ... This includes, but is not limited to, providing remote and in-person Service Desk support, setup/installation/upgrade of IT equipment and software, and… more
- Vanguard (Wayne, PA)
- We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our ... employees. As an IT Desktop Support Manager at Vanguard, you will be responsible for overseeing the day-to-day operations of our desktop support team, ensuring… more
- CACI International (Forest Heights, MD)
- …Required: Up to 10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams… more
- EDB (Columbus, OH)
- … organization. In this highly visible and hands-on role, the ** Manager , Global IT Service Desk ** will be responsible for the design, development and ... our growing business. + Develop business processes using Jira Service Management to provide measurable and auditable IT...growth objectives. + Develop and manage on-call rotation for Service Desk teams. + Design, document and… more
- Koniag Government Services (Rockville, MD)
- …ID 24200112** Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in ... off, and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- IT Concepts (Falls Church, VA)
- …experience. + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... for driven and innovative individuals to join our team. IT Concepts is seeking a help desk ...operations. Vital to meeting this objective is meeting the IT Service Management (ITSM) Information Technology Information… more
- Hormel Foods (Austin, MN)
- **Team Lead - IT Service Desk ** **Hormel Foods Corporation** **ABOUT HORMEL FOODS -** **_Inspired People. Inspired Food. (TM) _** Hormel Foods Corporation, ... . **RESPONSIBILITIES** + Oversees and provides guidance to the Service Desk Technicians and Computer Operators. +...Library) Certification or previous training. + Experience in ITSM ( IT Service Management) Solutions. + Previous employee… more
- University of Washington (Seattle, WA)
- …excitement, artistic pursuits and natural beauty. **UW Bothell Information Technology is seeking a Service Desk Manager to join our team.** The manager ... will provide technical leadership for the UW Bothell IT Service Desk Team. This...a hands-on leadership position; technical acumen is essential. The Service Desk Manager will be… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- General Dynamics Information Technology (Newington, VA)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Manager managing a fast-paced Service Delivery ... career. At GDIT, people are our differentiator. As a Service Desk Manager you will...side service delivery environment + Familiarity with service desk technologies including IT … more
- Lloyd Group (New York, NY)
- …Our Average Lloydian Tenure is over 5 years at Lloyd! About the Role The Service Desk Engineer Onsite acts as Lloyd's representative at our client's office(s). A ... About Lloyd Founded in 1995, Lloyd is an IT consulting and services firm focused on client...member of our Service Desk team, they are partially dedicated… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- Insight Global (Dover, DE)
- … Manager to take over their team. The Service Desk Manager is responsible for managing the IT helpdesk and supporting over 1500 end users across ... Information Technology Infrastructure Library (ITIL) certification desirable. * Knowledge of IT service desk tools and best practices, Incident, Problem,… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Manager to...of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure ... of technicians and engineers supporting all Red River Managed Service clients. The SD Manager is responsible...Desk reporting to management + Assist with managing IT projects that leverage Service Desk… more
- Robert Half Technology (Seattle, WA)
- …hardware set up (network cabling, laptop, desktops) + Experience with ManageEngine Service desk plus ticketing system, ManageEngine Desktop Central, ManageEngine ... roles to move up into. A lot of their IT folks start in Help Desk and...of their IT folks start in Help Desk and can move to Network, Systems, or where...AD Manager Plus + Understanding of Alaskan Seafood industry Technology… more