- CACI International (Arlington, VA)
- IT Service Management ( ITSM )- Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational… more
- SAIC (Fort Belvoir, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- SAIC (Fort Belvoir, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI Full 5C (T3) **Job Family:** Business Process Analysis **Skills:** BMC Helix, IT Service Management ( ITSM ),Knowledge Management ... within the customer organization. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government… more
- SAIC (Washington, DC)
- …This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management ( ITSM ) system tickets to identify ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- ICF (Reston, VA)
- …and subject matter expert to the client for software asset management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset… more
- Cognosante (Mclean, VA)
- …We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management ( ITSM ), IT Operations ... SaaS software configuration and/or development + Functional knowledge and implementation experience of IT Service Management ( ITSM ), IT Operations … more
- General Dynamics Information Technology (Alexandria, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** Other **Job Family:** Cloud **Skills:** IT Service Management ( ITSM ),JavaScript,ServiceNow Platform ... and development team. Presently actively using modules within the ITSM suite. We are looking for assistance with consolidating...ServiceNow instances. The successful candidate will serve as an ITSM subject matter expert as well as a key… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- BAE Systems (Mclean, VA)
- …performance. The role will leverage Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... Corps of Engineers (USACE) from its current state to a modern ITIL/ ITSM -supported service delivery model. The Transformation/Process Improvement SME will lead… more
- SAIC (Washington, DC)
- …environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management ( ITSM ) platform. This individual ... Catalog Items and Knowledge Bases. + Work with IT Service Management Team and...the Tokyo release or later. + Functional knowledge of ITSM processes and CMDB in ServiceNow. + Working with… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- GCyber (Arlington, VA)
- …Stay abreast of industry standards and best practices in Information Management Operations and IT Service Management ( ITSM ). + Work closely with the ... hiring an experienced Infrastructure Operations Manager to oversee the operational management and maintenance of the cryptographic facilities of our high-visibility… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Knowledge ... a smooth adoption of the implemented solution. + **Change Management :** Support change management efforts by assisting...Administrator. + 2 months of educational knowledge of ITOM, ITSM , HRSD, CSM, and/or Service Portal. +… more
- BAE Systems (Mclean, VA)
- …and Germany). The program uses Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... & Skills** + A minimum of ten years of experience with the management of an Enterprise IT Service Delivery and Management Program (a minimum of… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- SAIC (Washington, DC)
- …ServiceNow Service Portal Micro Certification is required.\Certified Implementation Specialist - IT Service Management (CIS- ITSM ) is required + ... suite, and in identified speciality(ies). + Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include… more