- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy client in Arlington, Virginia . Candidates must have an active ... is based on each candidate's skills and professional experience. Tier I Helpdesk Technician Responsibilities: Provide in person or...a helpdesk environment. Must have detailed knowledge of IT service management (ITSM) and help desk tools.… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Bering Straits Native Corporation (Aberdeen, MD)
- …community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents and ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...an incident or request cannot be resolved at the Tier 2 level.Troubleshoot and resolve user incidents… more
- Dexian - DISYS (Denver, CO)
- …not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via ... IT Service Management (ITSM) system. Will perform a variety of...communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2… more
- Dunhill Professional Search (Washington, DC)
- …analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to ... work scope and workflow in support of these normal service desk support.Help in defining the operational...metrics used to track and report delivery of servicesUnderstand Tier 1, 2 and 3 areas of… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on open tickets...SLAs and SLOs using private locations. * Configuration of service -related monitors based on metrics, logs, live processes, … more
- Kinetic Personnel Group (Riverside, CA)
- …communication skills for interacting with candidates, clients, and colleagues. Have at least 2 years of experience in customer service , sales, or staffing. ... solutions to meet client needs. Identify, source, and attract top- tier candidates for open positions. Manage the entire sales...Apply today! What to expect: Run your own full desk , managing client accounts and recruitment efforts. Utilize your… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …(ITMSC). Dive into a dynamic role where you'll cater to over 3,000 users with Tier 2 concierge-style support, Monday through Friday, from 7:00 am to 5:00 pm. ... educational background2-4 years of hands-on experience in an IT/help desk capacity or customer service can be...in an IT/help desk capacity or customer service can be substituted in lieu of education requirementsDoD… more
- ASSA ABLOY Americas (Berlin, CT)
- …different perspectives and experiences.ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a ... Which includes but not limited to: Laptops, desktops, and tablets Cell phones and desk phones Printers and copiers Video Conference rooms Maintain a list of all IT… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 2 analyst to join our team. The ideal candidate will have a strong technical ... contract will be a 5-year contract running from 9/1/24-8/31-29. **Responsibilities** The IT Service Desk Tier 2 analyst will be responsible for providing… more
- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 ... 2 ,900 end user contacts per month for Service Desk suppor **Essential Functions and Job...Incident Management. + Create, update, maintain and review quarterly Tier 1 and Tier 2 … more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... **Description** The SMIT Service Desk RDM Team has an...**Description** The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Cognosante (Portland, OR)
- …provided where needed) and on site. + 3+ years IT experience in an IT Service Desk , Tier 2 Enterprise Environment. Experience with technical writing and ... country. We provide a variety of services, including remote Service Desk support and in-person help. Spread...support challenges and opportunities. **What is the position?** The Tier 2 Desktop Support technician will provide… more
- Janus Henderson Investors (Denver, CO)
- …Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... / problems + Escalation point and liaison between Global Service Desk and Tier 3...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2 … more
- University of Washington (Seattle, WA)
- …. **POSITION PURPOSE** The purpose of the Service Desk Engineer Tier 2 role is multifaceted ... to addressing complex issues and documenting new processes, the Service Desk Engineer Tier 2 ensures the seamless operation of our IT infrastructure.… more
- TEKsystems (Phoenix, AZ)
- …A major client in Phoenix is looking at add a Service Desk Analyst ( Tier 2 ) as an important member of the IT Support/Infrastructure team. This ... the phone! What You'll Be Doing: + Intermediate-level & Tier 2 Help desk +...Needs at least 3+ of hands-on experience in Help Desk / Service Desk /Customer Support. + Experience… more
- ManTech (Herndon, VA)
- …of experienced Support Engineering staff ( Tier 1 and Tier 2 Level Service Desk ) + Experience with security efforts related to modern Windows, Linux, ... complex issues to the appropriate Product Manager to assign Tier 2 / Tier 3 support. +...to quickly learn how to use JIRA to create service tickets and move them through the workflow process… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- INTECON (Fort Huachuca, AZ)
- …Active DOD Security Clearance Required (Secret or Higher) Job Role: EKMS / KMI - Tier 2 Help Desk Technician Location: Onsite - Fort Huachuca, Arizona ... Estimated Close Date: 5/1/2024 INTECON is seeking a full-time Tier 2 Help Desk Technician...customer with accurate feedback. + Use the Hewlett Packard Service Manager (HPSM) to determine if the problem has… more
