- General Dynamics Information Technology (Fairfax, VA)
- …some of the world's most complex technical challenges. The **Navy Enterprise Service Desk (NESD)** program is seeking **Advisor** level **Remedy/Helix ... Secret **Public Trust/Other Required:** None **Job Family:** Software Development **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** CompTIA - Security+ -… more
- Carle (Urbana, IL)
- Patient Access Rep- BMC Pt Access + Department: Patient Access - BMC + Entity: Bloomington-Normal Service Area + Job Category: Clerical/Admin + Employment ... as needed. + Understands computer applications common to the desk areas. + Receives all incoming telephone calls. +...in a prompt and friendly manner. + Demonstrates customer service excellence in accordance to Carle policy. + Adheres… more
- Cognosante (Mclean, VA)
- …Specialist Certifications + Certified Application Developer + Experience in other ITSM systems, such as BMC Remedy, CA Service Desk , or HP Service ... including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk . + Experience dealing with technical end-users in… more
- Vectrus (Bangor, WA)
- …Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities. ... integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer… more
- Insight Global (Richardson, TX)
- Job Description The Service Desk Team Lead will be responsible to maintain and lead the day-to-day operations of the retail service desk team. Providing ... requests and the rectification of underlying problems. As a Service Desk team lead, you will be.../ Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk * Demonstrated support… more
- ICL (St. Louis, MO)
- …with working in international and distributed IT environments (desired) + Experience with Service Desk Platforms ( BMC Remedy preferred) + Working experience ... with all other Global IT Infrastructure Teams and the IT Global Infrastructure Service Provider Teams. + Monitoring of server- and network environments + Working… more
- NANA Regional Corporation (Alexandria, VA)
- …**Minimum Qualifications** + One to three years of experience in an Information Technology Service Management (ITSM) or Service Desk role preferred. + One ... retirement options. **Job Summary:** Manage the work-orders and cataloging within REMEDY BMC version 9 Information Technology Service Management (ITSM) process.… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support, and IT training. **HOW OUR SENIOR CHANGE ... Trust/Other Required:** None **Job Family:** Business Process Analysis **Skills:** BMC Helix,Change Management,IT Service Management Tools **Certifications:**… more
- Boston University (Boston, MA)
- …packet, assign and issue keys, beeper and lab coats to new hire, set up office/ desk area, request system logins and access etc.). + Works with IT department to ... resolve IT issues for section to include contacting help desk , submitting IT requests and finding alternative solutions. Manages...+ Manage the content on the Rheumatology BUMC and BMC websites. Create and develop new content, update content… more
- CACI International (Rome, NY)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **More...laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC Remedy/Microsoft… more
- SAIC (San Diego, CA)
- …with the resolution of INC tickets when assigned + Work closely with the Enterprise Consolidated Service Desk (CSD) to: + ensure tickets the Service Desk ... are addressed in a timely manner. The Change Management Analyst will work in BMC Remedy, the Change, Incident and Asset Management Tool, to track all Change and… more
- Koniag Government Services (Washington, DC)
- …Responsibilities & Duties may include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service Desk + Execute EL2 Service ... Directory management + Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy...of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow + Knowledge of Microsoft Server… more
- Amentum (Albuquerque, NM)
- …overall program includes a 500+ work force performing Enterprise IT support, Service Desk , and Telecommunications support across multiple facilities and ... cloud platform that my department M&O's which includes patching, configuration, service and incident fulfillment, and capacity management. Maintains the integrity of… more
- NANA Regional Corporation (Alexandria, VA)
- …**Minimum Qualifications:** + One to three years of experience in an Information Technology Service Management (ITSM) or Service Desk role preferred. + One ... year of experience in Technology or IT Service Management role required. + Programming/reporting experience would be...+ Ticketing and work tracking with such tools as BMC Remedy + Moderate familiarity and prior experience with… more
- TEKsystems (Washington, DC)
- …Online Skills: Mobile devices, O365, Windows OS, MAC, Active directory, Help desk , Customer service , Troubleshooting Additional Skills & Qualifications: * Five ... with executive-level customers and management * Possess excellent customer service skills * Ability to work in a fast-paced...(5) Years' Experience using BMC Remedy Incident, Change or Knowledge Management * 1-year… more
- General Dynamics Information Technology (Quantico, VA)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** BMC Remedy Ticketing System,IT Help Desk ,Technical Support ... to join their program in **Quantico, VA** . The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve… more