- Locations: New York, Maryland, California, Georgia, Minnesota
- Related Keywords: Team
- BPO Program Manager - BFSI/Securities
- Wipro Technologies (East Brunswick, NJ)
- ...of junior staff Program Manager Role: . Managing customer/client relationships ( CSAT ) . Managing quality of deliveries and operations . Managing...proactive demand and deliver on BPO deals. . Developing high CSAT . Accountability and closure of actions with urgency and...
- Operations Specialist, Services
- Microsoft Software Licensing Inc. (Atlanta, GA)
- ...for the EM / PM Community as necessary and available. * Engagement Management encompassing Project and Task setup; Task Maintenance, Closure and CSAT Survey review * Subcontractor Management * Billing & Accounts Receivable Management * Ensure that the Services Business is managed in a...
- Senior Channel Manager - Customer Satisfaction
- AT&T (NJ)
- The Senior Channel Manager on the ATT.com Customer Satisfaction ( CSAT ) team will be responsible for end-to-end management of customer...ROI and increase online self-service. This team also provides CSAT insight and recommendations to ongoing strategy projects. Successful job...
- CBG CA Quality Assurance Analyst
- Cisco (Irvine, CA)
- ...external TAC Management to improve overall Service Support Performance, Business Efficiencies, and Operation Excellence - Design Crystal Reports for CSAT data mining - Analyze CSAT / QA data and develop corrective action plans - Work with Outsourcers in developing and executing CSAT...
- Mgr II-Project Management
- American Express (Phoenix, AZ)
- ...Quality team is to improve the Customer Experience through analysis of CSAT data. In this role you and your team of business analysts will use your analytical and reporting skills to drive CSAT improvement through data analysis, developing and implementing reporting and implementing...
- Director of Corporate Quality
- NEW Corporation (Sterling, VA)
- ...and satisfaction. * Develop and maintain standardization and integrity of CSAT processes and policies. * Consult and provide direction on...analysis * Min. 5-7 yrs. experience in Call Center, and Quality/ CSAT management. * Previous experience managing within a multi-site environment...
- BPO Program Manager - BFSI/Securities
- Wipro Technologies (East Brunswick, NJ)
- ...of junior staff Program Manager Role: . Managing customer/client relationships ( CSAT ) . Managing quality of deliveries and operations . Managing...proactive demand and deliver on BPO deals. . Developing high CSAT . Accountability and closure of actions with urgency and...
- Inbound SMB Sales Represemtative
- Apple (Sacramento, CA)
- ...to product groups or divisions. Hard measures include * Quota performance measured on order results and quota attainment * Close ratio * CSAT * Creation and closure of SFL's Soft measures involve * Process execution * Demonstrated understanding of the business * Ownership of issues...
- WW Chat Strategic Program Manager
- Apple (Cupertino, CA)
- ...management to ensure business program needs are adequately met with tools and technology solutions * Establish and leverage best practices to support revenue and CSAT goals * Deliver on the brand commitment through the use of correct tone and content * Work with the Apple Online Store team...
- Network Systems Engineer
- Nortel Government Solutions (Fairfax, VA)
- ...needs and update throughout the delivery of the service. In addition, candidate will: Support Quality Management System Initiatives and Customer Satisfaction ( CSAT ) objectives Be willing to travel extensively for extended periods, this is a 100% travel position Possess the ability to work...
- Business Manager - PE (Pharma)
- Resourcis, Inc. (Fremont, CA)
- ...awareness * Competition assessment Prepare for and participate in Client visits * Client satisfaction assessment * Develop and implement CSAT Action Plan * Build relationships to be leveraged for references to other business lines/prospects Information Management/Organization Development *...
- Account Development Specialist
- Resourcis, Inc. (Chicago, IL)
- ...Monthly/Quarterly Relationship Review Meetings * Company’s services awareness * Competition assessment * Client satisfaction assessment * Implement CSAT Action Plan * Managing client escalations * Identification of alliance needs and solution areas Information Management/Organization...
- Regional Director of Operations
- Luxottica Retail (Pittsburgh, PA)
- ...challenging assignments and opportunities for management development. · Continuously drives the business by analyzing key financial data and CSAT data; communicates trends, set aggressive goals and provide frequent feedback and support. · Exemplify Luxottica Retail’s vision, mission...
- Tm Ldr - Crp Srvs Ops
- American Express Company (New York, NY)
- ...time management, mentoring and problem solving techniques. Extensive International travel and tariff knowledge. Technical expertise. Ability to improve CSAT and deliver timely resolutions. Work Location State/Province New York Work Location Country United States Classification Full-Time -...