- TEKsystems (Camas, WA)
- …for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM ... resolutions. You will report to the Enterprise Contact Center Infrastructure Manager . The Day-to-Day: Support and troubleshoot contact center technologies which… more
- TEKsystems (Plano, TX)
- …for ensuring the smooth operation, optimization, and overall health of the Genesys Contact Center CX platform. Your responsibilities will include troubleshooting CRM ... resolutions. You will report to the Enterprise Contact Center Infrastructure Manager . The Day-to-Day: + Support and troubleshoot contact center technologies which… more
- Samsung SDS America (Ridgefield Park, NJ)
- …that make a positive impact on people's lives. As part of our Customer Care IT Service team, you'll play a crucial role in ensuring our clients receive the best ... for a talented and experienced Customer Care Business Development Manager to join our team. In this role, you'll...driving the growth and success of our Customer Care IT services. You'll work closely with our clients to… more
- Insight Global (Cincinnati, OH)
- …in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the call center software from ... Genesys Pure Connect to NICE. This BA will pull...change. * Builds a strong relationship with the project manager to ensure a common understanding of the goals,… more
- Carnival Cruise Line (Miami, FL)
- …is a highly knowledgeable member of a team responsible for developing IT service solutions and standards that meet or exceed business performance expectations. ... of the business. **Job Functions:** + Design - Accountable IT team member for cloud contact center (CCaaS) architecture...of enterprise Cloud Contact Center solutions such as Nice, Genesys , Five9 + Working experience with automation tools such… more
- Randstad US (Arlington Heights, IL)
- …to ensure their promotion into the production environment is operationally ready - IT Process Management and Administrative - Encourages and enforces compliance to ... IT Service Management process and procedures pertaining to Network...Responsible for configuration and setup of CISCO Unified Communications manager equipment and CISCO Unity Voice mail - Support… more
- …be performed remotely, at the manager 's Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * ... Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service… more