- Commonwealth Care Alliance (Boston, MA)
- … customer experience is a top organizational priority. The VP for Customer Service and Consumer Experience Operations is a critical leadership ... communications functions across all markets and products. The VP for Customer Service and Consumer Experience Operations is responsible for leading CCA's… more
- Blue Cross Blue Shield of Massachusetts (Boston, MA)
- …& Researchers, Usability Testers, Behavioral Researchers, and a Measurement Team. The Role As Vice President , Customer Experience, your mission will be to ... integrated way across our brand, journeys, and platforms. The Vice President , Customer Experience will...cross-functional collaboration and a unified approach to delivering superior service , all while keeping the consumer at… more
- Rocket Software (Boston, MA)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Vice President , Product Management will have full end-to-end ownership and ... for product vision, features and functions, packaging, and market impact. The Vice President , Product Management will have full end-to-end ownership and… more
- Commonwealth Care Alliance (Boston, MA)
- **Why This Role is Important to Us:** **Position Summary:** instED's Vice President of Customer Experience is a key member of instED's management team ... services across all existing and new clients and managing the customer satisfaction across all constituents. **Supervision Exercised:** + Yes, which includes… more
- JPMorgan Chase (Boston, MA)
- … service providers with offices, operations and clients located throughout the world. As Vice President of Client Service , you'll have the opportunity to ... build and maintain effective working relationships with clients and counterparties + Excellent customer service skills with attention to detail + Ability to… more
- JPMorgan Chase (Boston, MA)
- …to manage a team and provide the best service for our clients. As a Vice President in ETF Operations, you will have the opportunity to lead and manage a ... and maintain effective working relationships with clients and counterparties + Excellent customer service skills with attention to detail + Results orientated;… more
- iCIMS (Boston, MA)
- **Job Overview** The Global Vice President , Solution Advisor leads an organization responsible for demonstrating the value proposition and technical ... iCIMS solution to prospective and current customers. The Global Vice President , Solution Advisor supports our growth...do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the… more
- Marriott (Boston, MA)
- …travel as part of the position. This Leader reports to the Global Vice - President of The Leadership Center. **EXPECTED CONTRIBUTIONS** Responsibilities for the ... specializes in delivering organizational culture transformations, leadership development, and service culture development. The Director of Marketing and Operations… more
- Pine Street Inn (Jamaica Plain, MA)
- …of day shift on a daily basis including; scheduling, rotations, crisis management, customer service , security screening, food service , clothing, toiletries, ... This includes helping the shift stay focused on a service model that emphasizes the use of Trauma Informed...Supervisor, Shelter Director (HFI, Men-s Inn or Shattuck Shelter), Vice President of Emergency Services, Chief Program… more
- BlueTriton Brands (Framingham, MA)
- …in **Framingham, MA** . This position will report directly to the **Regional Vice President (RVP)** of the Northeast Region. **The primary responsibilities will ... * Responsible for the financial (Profit & Loss) and Customer Satisfaction performance for the facility * Serving as...manager to a team of leaders and employees. * Consumer products goods industry experience required, prior food or… more
- Red River (Lexington, MA)
- …at the customer location. + Develop, document and continuously refine service desk operating processes and procedures to drive improvements for more effective ... that leverage Service Desk staff. + Manage client escalations and customer satisfaction related issues + Provides guidance to direct reports, both first line… more