- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Health, Department of Title Call Center Quality Assurance Specialist 2 - 80484, 80485, 80486 Occupational Category Other Professional ... State Department of Health employee with permanent or contingent-permanent status as a Call Center Quality Assurance Specialist 2, Grade 23.OR: New York… more
- Albany Medical Center (Albany, NY)
- …concurrent projects. Specific areas of focus are safety, regulatory compliance, and quality assurance . Minimum Qualifications: + Bachelor's Degree in clinical, ... practices. + Manages all departmental personnel, including assigning work, scheduling on- call , approving overtime and leave requests, and completing annual PARS… more
- Whitney Young Health Center (Albany, NY)
- …serving on teams as assigned. Using principles of the National Committee for Quality Assurance (NCQA) and Patient Centered Medical Home (PCMH), works with ... + Assists with the development of cycles, objectives, and outcome measures. Quality + Assures competencies of the administrative, and support staff through… more
- Sutherland Global Services (Albany, NY)
- Do you have a background in a customer service/ call center environment? Have you been involved with auditing and related quality assurance within that ... role, you will be responsible for; + Overseeing/managing performance and service quality to guarantee customer satisfaction, while providing coaching and feedback to… more
- Evolent Health (Albany, NY)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance + Utilization Review Accreditation Commission (URAC), Employee Retirement ... + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance Utilization Review Accreditation Commission (URAC), Employee… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... to large numbers of people. If assigned to a call center , you would wear a headset...complex telephonic system. Telephone calls may be monitored for quality assurance . As with many jobs interacting… more
- Evolent Health (Albany, NY)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- General Motors (Albany, NY)
- …practices including data privacy & security, ETL/ELT, data architecture, data quality assurance , performance optimization, source code management, release ... AA&I Analytics Engineering hub and will develop development of high- quality , scalable, and curated data products that power the...+ Experience with Salesforce data. + Experience with Contact Center data. + Experience with Customer Event data. +… more
- Evolent Health (Albany, NY)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... **Required** + Energetic and curious with a passion for quality and value in health care- **Required** + Computer...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- CVS Health (Colonie, NY)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- CVS Health (Ravena, NY)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- Sedgwick (Albany, NY)
- …develop, implement and maintain the delivery of world-class service including quality assurance , client services, and workforce management ensuring departmental ... preferred. **Skills & Knowledge** + Strong customer service skills including call center client processes and procedures + Excellent team coaching, training,… more
- CVS Health (Hudson, NY)
- …policy and procedures at all times + Adhere to CVS workflow and ensure quality assurance standards are maintained at all times + Maintain prescription ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We… more