- Lumen (Boston, MA)
- …Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate I you will play a crucial role in ensuring ... on the business by driving customer loyalty and advocacy. A successful Customer Success Advocate I can help reduce churn, increase revenue, and improve… more
- Lumen (Boston, MA)
- …Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our ... and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual contributor role. The team you will… more
- Lumen (Boston, MA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate I is a customer -facing role that ensures ... leveraging their current Lumen solutions. **The Main Responsibilities** * Implement ** customer success plans** using standardized journey templates to set… more
- Lumen (Boston, MA)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... from any state in the USA **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set customer expectations… more
- Nelnet (Boston, MA)
- …firm experienced in all industry standard compliance and information security issues. The Customer Advocate coordinates the efforts of team members, and in some ... any and all business relationships essential to the overall success of the project by maintaining integrity in all...to 15% of the time EDUCATION AND EXPERIENCE: The Customer Advocate must have sufficient service delivery… more
- MetLife (Cumberland, RI)
- Job Title: Sr. Customer Care Advocate - $22.10/hr. Location: Warwick, RI. Virtual with In-Person Training. New Hires Should live within a commutable distance of ... Care Team starting on July 8th, 2024. As a Customer Care Advocate , you will receive in-bound...customers to do business with us. To enhance your success and engagement from day one and throughout your… more
- MetLife (Cumberland, RI)
- Job Title: Customer Care Advocate Location: Warwick, RI. Virtual with in person training. New Hires Should Live Within a Commutable Distance of Our Office in ... Warwick RI. The Team You Will Join The Global Customer Service and Operations (GSCO) team is the face...putting customers at the heart of all you do. Success in this role requires problem solving and putting… more
- Blue Cross Blue Shield of Massachusetts (Hingham, MA)
- …for continued salary growth as skills progress As a Member Service Seasonal Advocate for Medicare Markets, your role is one of the most important positions ... always up for the challenge and can be an advocate for our Medicare members. Our advocates are the...degree preferred or equivalent work experience + 2-3 years customer service experience + Proficient computer skills (Eg, Microsoft… more
- Amazon (Boston, MA)
- …team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also partners with a global list of ... Web Services (AWS) is looking for a Senior Developer Advocate to join the Open Source Strategy & Marketing...their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense… more
- HealthEdge Software Inc (Boston, MA)
- …multidisciplinary, team-based customer delivery model. Reporting to theExecutive Customer Partnerwithin the Customer Success Organization, ... program milestones are met on time and that the customer is positioned for success with respect...program attributes, operational trends, analyticneedsand challenges. S/he will bea customer advocate , relaying the customers experiences and… more
- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director...RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the… more
- iCIMS (Boston, MA)
- …an effective talent acquisition strategy. + Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers ... prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover the ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -3+ years of Customer Success Experience -Experience in a biotech or… more
- ServiceNow, Inc. (Waltham, MA)
- … customer engagements. **What you get to do in this role:** The Customer Outcomes Principal Success Architect will develop C-level executive relationships and ... relationship management across 1-3 customers. The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts… more
- Rocket Software (Boston, MA)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- Acxiom (Boston, MA)
- …towards successful fruition. + Proactively anticipate potential obstacles and skillfully advocate solutions that enable integration with customer data platforms, ... MarTech - Solutions Architect - Customer Data Platforms About the Position This primary...who are the single most important driver of our success . We're looking to hire people who share our… more
- Compass Group, North America (East Boston, MA)
- …daily menu items and accurately explains them to customers. + Serves as an advocate of selling techniques to the customer by establishing good communication and ... Eurest + We are hiring immediately for full time CUSTOMER AMBASSADOR positions. + Location: BOS Delta Sky Club...thought and inclusion for all is what drives our success - we invite you to start your journey… more
- Autodesk (Boston, MA)
- …all about creating irresistible experiences that unlock value for our customers. Our Customer Success Offerings & Practice team works with our product, ... marketing, sales, digital experience, and customer success teams to create new ways...expectation of working with geographically diverse teams. **Responsibilities** + Advocate for and document the expected customer … more
- Pearson (Boston, MA)
- …part of Pearson Virtual School. The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who ... as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will...mindset (both internal and external) and is a visible advocate for the customer . Builds strong relationships… more