- General Dynamics Information Technology (Washington, DC)
- …related experience **US Citizenship Required:** Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will ... customer experience and relationship management, and prioritizing and allocating workflow. The Enterprise Service Desk Manager will ensure the service… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Service Desk Manager Job... Service Desk Manager Job Category: Project and...have extensive experience in applying ITIL best practices to service delivery in a similar, large enterprise … more
- General Dynamics Information Technology (Newington, VA)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Manager managing a fast-paced Service Delivery ... career. At GDIT, people are our differentiator. As a Service Desk Manager you will...success implementing changes, processes, and standards to improve an enterprise -wide service desk . + Demonstrated… more
- Sunrun (Washington, DC)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... to clients (internal and external) and to oversee all Service Desk staff, processes and technology to...Windows Active Directory + Prior experience working in an Enterprise IT team + Knowledge of networking concepts (TCP/IP,… more
- CACI International (Mclean, VA)
- Help Desk Manager Job Category: Information Technology...with poly + In-depth experience and knowledge of Help Desk support and IT Service Management + ... None * * * CACI is seeking a Help Desk Manager to join Our Luke Team!...of support for a full spectrum of important IT-focused, enterprise -wide lifecycle support. This includes dev ops, applied technology… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We...Red Hat Linux. + Manage disk drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 & 6, and Windows on… more
- Koniag Government Services (Rockville, MD)
- …Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in Rockville, MD. ... and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with experience managing...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with... Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical support program. ... in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to...Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- Red River (Chantilly, VA)
- …target SLA and KPI objectives are achieved. This role will report to the Technical Service Desk Manager . **Primary Position Tasks:** + Primary service ... **Position Summary:** The Service Desk Team Lead (TL) will...team members understand the mission/goal for different client segments ( Enterprise /Commercial accounts) and deliver the services adequately. + Assure… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... clients in the government and commercial sectors. We provide comprehensive enterprise information technology, strategic sourcing, and management solutions to DoD and… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... JWICS and support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment (printers, multi-function… more
- NANA Regional Corporation (Herndon, VA)
- … Intern to work in Herndon, VA . The incumbent will provide first-tier help desk support for the enterprise and assist on additional projects as assigned by ... Where it Matters** Akima is not just another global enterprise and federal contractor. As an Alaska Native Corporation...the manager . To join our team of outstanding professionals, apply… more
- SAIC (Washington, DC)
- **Description** SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager 's key role is to drive efficiency of ... Operations Manager and the End User Operations Manager will both support the overarching Enterprise ...Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help, Enterprise Operations Center, Server,… more
- General Dynamics Information Technology (Springfield, VA)
- …incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk /team requests. + Communicate effectively (in oral and ... Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of… more
- SAIC (Washington, DC)
- …200,000 customer incidents and requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service ... **Description** The service delivery manager is accountable and...reduce the frequency and levels of human interaction with service desk and desk side… more
- CACI International (Washington, DC)
- …and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet... ticket queues. + Frequently meet with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs… more
- General Dynamics Information Technology (Arlington, VA)
- …of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support, and IT ... Required:** Yes **Job Description:** Transform technology into opportunity as a **Senior Change Manager ** with GDIT. A career in enterprise IT means connecting… more
- BAE Systems (Mclean, VA)
- …operation of a similar size, scope, and complexity. + Five years of experience managing service desk teams and supporting a requirement that is similar in size, ... Description** BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT... to be responsible for the delivery of IT service and projects from engineering to operations, who will… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more