- University of Rochester (Rochester, NY)
- …or by letter **Liaison Responsibilities:** + Interfaces with our Brighter Days Pediatric Mental Health Urgent Care on patients needing access to crisis services ... Excellent internal and external customer service skills (eg, with families, physicians, mental health clinicians, trainees) The University of Rochester is… more
- University of Rochester (Rochester, NY)
- …+ Answers phone in a timely and courteous manner with an understanding of mental illness and the distress this can causes for the patients and their family ... members, as well as an understanding of how to interact respectfully and calmly with the same. + Manages incoming clinic calls, sorts calls to various providers. Documents in Penelope software (EAP EMR) while speaking with patients. Assures routing of… more
- University of Rochester (Rochester, NY)
- …individuals with substance use disorders (SUD) as well as patients with co-occurring mental health disorders (COD) and their families when indicated. Works on ... in available cultural competence events and trainings. **RESPONSIBILITIES:** Performs intake evaluations by direct interview of persons applying for treatment.… more