- CVS Health (Austin, TX)
- …to: monitoring Five9, CAS offline queues, any cloud based or predictive dialer for inbound/outbound calls, adjusting staff to ensure service levels and performance ... suggestions to continually improve process and protocols related to workforce management for the Clinical Government Services Shared Organization. Additional… more
- Camping World (Englewood, CO)
- …passion and customer focus to the business._ Camping World is seeking a Workforce Planning Coordinator for our growing team. The Workforce Management Coordinator ... Do:** + Oversees daily operations of contact center, managing workforce planning and real-time monitoring of multiple skill groups,...to provide a balanced work force; works with WFM Analyst to ensure accurate call volume and staffing forecasts.… more