- CVS Health (Hartford, CT)
- …with scaled agile ( SAFe ) methodology Preferred Qualifications + Experience building multi- channel conversational bots with Watson Assistant (voice and text as ... Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Delivery Lead to drive the...get answers to their health insurance questions through the channel of their choice. In this role you will… more
- Wells Fargo (Charlotte, NC)
- …in a voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Lead design workshops and ... **About this role:** Wells Fargo is seeking a Voice Conversational Designer ( Lead Product Designer) as we...usability, evaluation, and support to product development teams + Lead customer experience strategy for platforms and… more
- Sprinklr (Chicago, IL)
- …experience management (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel . Headquartered in ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer … more
- Marriott (Columbus, OH)
- …N **Position Type** Management **JOB SUMMARY** This opportunity is part of Customer Engagement Center (CEC) Product Channel Team focused on solutions ... and enables our associates to effectively support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR… more
- Comcast (Philadelphia, PA)
- …Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description About The Team: Xfinity's ... to build experiences that Xfinity customers trust and love. The domain's customer facing Xfinity Assistant chatbot, agent facing chat assistant, and Orchestration… more
- American Express (New York, NY)
- **Description** **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join ... and powerful backing promise to provide the world's best customer experience every day. And we'll do it with...feels like they belong. Join Team Amex and let's lead the way together. Resy is the American Express… more
- Acxiom (Columbus, OH)
- …products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment ... to be able to identify and recommend specific solutions to achieve customer 's desired result. Holds direct responsibility for identifying opportunities and closing… more
- Sprinklr (KY)
- …experience management (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel . Headquartered in ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer … more
- Mastercard (Arlington, VA)
- …and service interactions Maintaining the end-to-end interaction flows for each customer channel and performing periodic architecture reviews with Security ... Solution Architect - GCC CX Technology Overview Mastercard Global Customer Care (GCC) is the B2B and B2C ...to the Mastercard organization. In this role, you will lead the architectural strategy, design and development of scalable… more
- Walgreens (Deerfield, IL)
- …is instrumental in driving program delivery in our fast-past Conversational Customer Engagement team. Responsible to lead , organize, direct, manage and ... of state). **Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems (IVR, CTI, ACD/PBX, CRM) + Understanding of and… more