- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …customer to evaluate and implement as needed. Responsible for the Help Desk operational guidance and support related to application tickets, setting and monitoring ... ITIL processes (Incident Management, Change Management and Problem Management) and Service Management principles preferred. preferred Travel Ability to travel up to… more
- Novo Nordisk Inc. (Boulder, CO)
- …lives for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of existing local ... as securing network performance for data capture and analysis locally and globally. The Senior IT Engineer I - Labs will therefore be working closely with research… more
- Dexian - DISYS (Erlanger, KY)
- …in Information Technology * Functional experience in ITIL processes * Functional experience in Service Desk platforms ( Service Now), SOC Module) * Maintain ... - 10 + months Position Summary: The Information Technology Analyst is a member of the Security Engineering team...assets as it relates to requests and involve more senior level team members at appropriate times for recommendations… more
- Merck & Co. (Rahway, NJ)
- …collaborate with colleagues from IT Data Quality, IT Analytics & Reporting , IT Service Management , Global Service Desk , Global Operations Center, ... providing innovative solutions for tomorrow. The position of CMDB & Discovery Analyst / Sr. Specialist has responsibility for s upporting the standardization,… more
- Galapagos Federal Systems, LLC (Arlington, VA)
- …phones, escort visitors, respond to information requests for General Officer and Senior Executive Service level offices, and schedule and facilitate ... years of paid experience related to administrative support, business analyst support, project coordination/managementBenefitsMedical, dental, vision, disability, and life… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... where flexibility and ability to achieve results are valued. Senior Analysts may conduct all duties relevant to Analysts...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 2 Service Desk Senior Analyst ** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Beth Israel Lahey Health (Charlestown, MA)
- …timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that ... triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Senior Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** ... **Employment Type:** Full Time **Position Description:** CGI is seeking a Functional/Business Analyst to join our team supporting a federal client in utilizing and… more
- Financial Partners Credit Union (Costa Mesa, CA)
- **Position** : Service Desk Analyst Intern...issues to senior team members within the Service Desk . + Properly prioritize incidents based ... **Requisition ID:** : 1550 The Service Desk Analyst Intern is responsible for providing 1 st level technical assistance and support related to computer… more
- GNC (Pittsburgh, PA)
- …achieve it. Be a part of helping others to Live Well! Job Description The Service Desk Analyst position provides first level problem determination, tracking ... appropriate + Log all issues properly into the IT Service Desk management software + Place ...+ Ability to work with and influence peers and senior management + Self-motivated with critical attention to detail,… more
- TEKsystems (Redwood City, CA)
- Description: Seeking a Service Desk Analyst to join our team. We primarily answer calls and address tickets from the various departments for a variety of ... every customer interaction and advance complex issues to more senior technicians for resolution. CORE DUTIES: * Provide first...of the job. Skills: Help desk , Help desk support, Service desk , Support,… more
- Geisinger (Harrisburg, PA)
- Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, ... supporting all business lines across Geisinger's customer base. + Service Desk Technical Analyst makes...dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of… more
- CACI International (Arlington, VA)
- …largest integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, ... Help Desk Analyst Job Category: Information Technology...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- Trinity Health (Newtown Square, PA)
- …of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various ... timeframe in order to provide a defined level of service and availability to the customer. Provides initial support...is preferred. + Minimum of one (1) year customer service experience or demonstrated ability is required. + At… more
- City and County of San Francisco (San Francisco, CA)
- …steps to advance in this selection process, which includes the following: Senior Human Resources Analyst Core Exam (Weight: 100%) Candidates self-certifying ... City jobs. + Key duties include conducting field or desk audits of the work performed by City staff,...Qualifications will be invited to participate in the online Senior Human Resources Analyst Core Exam. Candidates… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Tier 1 Help Desk Support Services Specialist** to join ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- TEKsystems (Yadkinville, NC)
- …Analyst is a technical leader on the IT Service Desk team and reports to the... Desk SME, you will be a senior Service Desk resource for ... IT Service Desk Manager. This position will be the subject matter...issues. In this role, you will support the IT Service Desk Manager in training and ensuring… more
- Serco (Beavercreek, OH)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** **Serco is seeking a Senior Cost Analyst to join the team!** The Senior Cost Analyst will be a provide cost estimating and… more
- City of New York (New York, NY)
- …management systems. Position Description The A&CM Division's Strategic Services Department seeks a Senior Business Intelligence Data Analyst . The BI unit has two ... non-A&CM stakeholders and ensure fidelity of A&CM reports. The Senior Business Intelligence Data Analyst should have...populations. NOTE: Due to the existence of a civil service list, candidates must have civil service … more
