- Merck & Co. (Rahway, NJ)
- … Data Quality, IT Analytics & Reporting , IT Service Management , Global Service Desk , Global Operations Center, Cloud/Infrastructure/Application ... tomorrow. The position of CMDB & Discovery Analyst / Sr . Specialist has responsibility for s upporting the standardization,...Service Data Model (CSDM), ServiceNow Discovery, and ServiceNow IT Service Management (ITSM)MSc Degree or BSc… more
- Novo Nordisk Inc. (Boulder, CO)
- …changing lives for a living. Are you ready to make a difference? The Position The Senior IT Engineer I - Labs will be responsible for ensuring operations of ... for data capture and analysis locally and globally. The Senior IT Engineer I - Labs will...security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems.… more
- Daiichi Sankyo, Inc. (Basking Ridge, NJ)
- …administration and operational support of Daiichi Sankyo's Veeva CRM system within IT . They'll collaborate with various sales and marketing customers to identify new ... Triggered E-mails, etc. They'll also collaborate closely with internal IT stakeholders and various external vendors to deliver solutions.Responsibilities- Business… more
- Koniag Government Services (Rockville, MD)
- …ID 24200112** Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in ... off, and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead...timely process through which problems are controlled. Includes problem recognition , research, isolation and follow-up steps. + Identify, organize,… more
- Randstad US (Minneapolis, MN)
- senior it service desk specialist. +...job summary: How Will You Make a Difference? + Answer IT Service Desk calls and emails, ... advanced technical issues and requests. + Complete tickets for IT Service Desk inquiries and...a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based… more
- Janus Henderson Investors (Denver, CO)
- …snacks and all employee Happy Hours Must have skills + 3+ years in an IT Service Desk support role + Knowledge of Windows 10/11 and Office 365 applications ... Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling complex...carried through for JHI employees + Conduct New Joiner IT induction alongside user training on internal applications as… more
- University of Miami (Miami, FL)
- …Miami Health System, "UHealth", IT Department has an exciting opportunity for a Sr . Manager, IT Service Desk . The Sr . Manager, IT Service ... in a leadership or managerial position. + Experience with ServiceNow (or other similar IT Service Management platforms). + Experience in managing remote teams. +… more
- Terracon (Olathe, KS)
- …issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify ... Responsibilities:** + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open… more
- ChenMed (Miami Gardens, FL)
- … Service Desk team, the Associate IT Service Desk Technician works closely with senior team members in order to implement predefined processes. ... rapidly expanding and we need great people to join our team. The Associate IT Service Desk Technician is responsible for providing support for a wide range… more
- Vanguard (Wayne, PA)
- We are seeking an experienced IT Desktop Support Manager to lead our team of desktop support professionals in delivering top-notch technical support to our ... employees. As an IT Desktop Support Manager at Vanguard, you will be...+ Analyze and resolve complex technical issues, escalating to senior management as necessary. + Develop and manage budgets,… more
- Vertafore (IN)
- JOB DESCRIPTION Vertafore is looking for a Senior Service Desk Engineer to support our IT Service Desk function by supporting complex user ... issues, escalations, technical subject matter expert for junior IT Service Desk agents. Help train new members, document new and update existing… more
- CACI International (Arlington, VA)
- …and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the ... Sr . Technical Operations Center Service Desk Agent - Day Shift... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives… more
- Red River (Lexington, MA)
- …Tasks:** + Reporting to the VP of Account Management, oversee the day-to-day activities of the IT Service Desk to ensure users receive required support in a ... Desk reporting to management + Assist with managing IT projects that leverage Service Desk...to ensure completion of shared goals. + Interacts with senior management for reporting, strategy development and execution planning.… more
- GNC (Pittsburgh, PA)
- …are required, consulting with a supervisor as appropriate + Log all issues properly into the IT Service Desk management software + Place service calls or ... the job required + 1+ years of previous professional IT organization, Helpdesk, Service Desk ,...+ Ability to work with and influence peers and senior management + Self-motivated with critical attention to detail,… more
- Geisinger (Harrisburg, PA)
- …request fulfillment, training, testing, implementation, go-live and operational support, and maintenance. The IT Service Desk serves as a front-line and tier ... Job Summary In a 24/7/365 environment, the Service Desk Technical Analyst is responsible...-5:30pm (4 - 10's), every other weekend including holidays. IT knowledge, education preferred Demonstrated Customer Service ,… more
- EPS Corporation (Randolph Air Force Base, TX)
- Help Desk Supervisor ( Senior ) - (626) x Close This... Service Desk (vESD) Air Force (AF) IT Service Desk problem/inquiry logging and ... in your status update to LinkedIn. Job Title Help Desk Supervisor ( Senior ) Location Randolph Air Force...equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk… more
- Beth Israel Lahey Health (Charlestown, MA)
- …response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require ... required. 2. 1-3 years related work experience required in 2 plus years of Service Desk / IT Support experience supporting a large enterprise of end users in a… more
- Tractor Supply Company (Brentwood, TN)
- …The role will provide oversight for IT Operations, storage, servers, cloud computing, IT service desk , end-user support, and vendor management. This role ... Dir, IT Enterprise Infrastructure Services **Overall Job Summary** **Location:**...and processes. 5+ years of proven leadership at a senior level directing a team of manager direct reports… more
- TEKsystems (Yadkinville, NC)
- …. Support Analyst is a technical leader on the IT Service Desk team and... Desk SME, you will be a senior Service Desk resource for ... reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer… more
