- Wells Fargo (Shoreview, MN)
- …us, we invest in you. Apply today. **About this role:** Wells Fargo is seeking a Senior Escalations Representative **In this role, you will:** + Support less ... experienced individuals in providing resolutions for client inquiries and complaints + Determine appropriate course of action and conduct investigative steps to… more
- Nestle (Holbrook, NY)
- …for patients and consumers. **Job Description:** The Senior Customer Service Representative will work within the Consumer Affair's Escalations team and will ... answering consumer questions completely and accurately. * Handles and documents complaints accurately employing Quality Assurance Procedures. * Handles refund and… more
- TEKsystems (Shoreview, MN)
- …+ This is not going to be full on case work. + Only transcribing for Sr . Escalations Reps by reviewing calls, taking notes, and attach to case. + Generally, ... times there are calls from Spanish speaking customers with complaints and as a part of research we need...identify the specific topic and make notations for the complaints case. + Working a pipeline of tasks to… more
- Wells Fargo (Minneapolis, MN)
- …It all begins with you. **About this role:** Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Commercial Banking ... less experienced loan administrators in providing resolutions of inquiries and complaints . + Determine appropriate course of action and conduct investigative steps… more
- Wolters Kluwer (Columbus, OH)
- …support (eg, download issues); escalating customer complaints to a senior customer service representative or manager; providing detailed background ... The Customer Service Representative for Wolters Kluwer Health (WKH) UpToDate Inc....information for all escalations ; ensuring the highest level of accuracy, completeness and… more
- BrightSpring Health Services (Tampa, FL)
- …function with minimal supervision + Ability to respond to common inquiries or complaints from customers, employees or senior management + Maintain HIPAA patient ... prescriber relationships within targeted territory + Assists with sales escalations and communicates routinely with business development and operations teams… more
- Fallon Health (Worcester, MA)
- …inquiries and requests for services associated with the resolution of provider complaints relating to operational concerns, policy and procedures for Fallon Health ... by promoting a one-stop customer service for escalated provider service issues. Escalations come from internal departments and external provider contacts. + Utilize… more
- Midwest Goods Inc. (Bensenville, IL)
- …This involves monitoring team performance, handling all customer inquiries or complaints by giving white glove service, and implementing strategies to improve ... Additionally, you play a key role in analyzing customer complaints and work with various teams on the data...their skills and competencies in handling customer inquiries and escalations effectively. + Oversees customer calls to observe employee's… more
- BrightSpring Health Services (Salt Lake City, UT)
- …and GI accounts within targeted regional territory + Assists with sales escalations and communicates routinely with field sales representative partner about ... function with minimal supervision. + Ability to respond to common inquiries or complaints from customers, employees, or senior management. + Self-motivated and… more
- Tru Green (Lewisville, TX)
- …coach, and develop call center associates. Handle calls due to customer escalations and/or calls requiring in-depth knowledge of the organization's products and ... and procedures.3. Intercedes on incoming telephone calls to resolve customer complaints /issues.4. Monitors and reviews progress and accuracy of work, directs efforts… more
- House of Blues (Los Angeles, CA)
- …access litigation portfolio. The Director, Litigation will report directly to the Senior Vice President, Litigation and assist the SVP with day-to-day advice and ... disputes related to personal injury or disability access issues, including escalations from our Customer Service teams, often working directly with Live… more