- Tenet Massachusetts (Natick, MA)
- …Time DaysResponsibilitiesUp to $15,000 Sign-On bonus based on experienceMetroWest Medical Center is the largest community health care system between Worcester and ... Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care,...Healthgrades.GENERAL SUMMARY: Under general supervision of the unit's nursing management , performs duties to ensure quality patient care through… more
- Macerich (Santa Monica, CA)
- …diligence lists (eg, schedules of key real estate documents) and folders for shopping center sales, advise and assist asset management in response to buyer due ... California Great people make great properties. As a shopping center developer of some of the nation's best real...diligence inquiries, and advise and assist asset management with preparation of and response to estoppel certificates.… more
- Travelers Insurance Company (Richardson, TX)
- …work experience in management information, finance, statistical analysis, Workforce Management , Claim or Contact Center . + Advanced knowledge of ... customer satisfaction. As the Sr. Consultant, Workforce Management , you will partner closely with the Contact... Management , you will partner closely with the Contact Center /Claim Center /Operations Management… more
- NextEra Energy (Juno Beach, FL)
- …a critical role in ensuring the smooth operation of our contact center by administering workforce management , scheduling, configuring the contact ... class service. We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The Operations Analyst plays… more
- State of Minnesota (St. Paul, MN)
- …Knowledge of contact center operations, processes, and technology + Knowledge of contact center workforce management and how it impacts customer ... **Working Title: Contact Center Supervisor** **Job Class: Revenue...: Classified + **Bargaining Unit/Union** : 216 - Middle Management Association/MMA + **FLSA Status** : Exempt - Executive… more
- Central Maine Medical Center (Lewiston, ME)
- …departments and provider services. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, and external ... prior to service delivery. In this role, the individual will have contact with patients via phone, hospital departments, practice areas, Insurance Companies, Medical… more
- Vanderbilt University Medical Center (Nashville, TN)
- …in patient care, education, and research. **Organization:** VUMC IT OPSVCS2 **Job Summary:** The Contact Center Operator provides contact center services ... * Contributes recommendations to processes and procedures in accordance with the contact center 's quality and productivity goals * Monitors processes and… more
- Vanguard (Wayne, PA)
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementing, and maintaining advanced Genesys ... contact center solutions, incorporating AI to enhance... technologies, including telephony integrations, IVR, CRM integrations, and workforce management tools. + Ensure the scalability,… more
- University of Miami (Medley, FL)
- …achieve the greatest results when they are working together for a common goal. Contact Center Operations Management + Ensures Supervisors are engaged with ... Connect has an exciting opportunity for a full-time Manager, Contact Center to work in Miami, FL....leadership, clinical contacts, and intra-departmental support teams: Physician Logistics, Workforce Management & Quality Management … more
- Cleveland Clinic (Cleveland, OH)
- …and back office workload volumes for multiple business segments + Construct and maintain contact center workforce capacity plans based on forecasted demand ... work in healthcare. **Responsibilities:** + Maintain accurate configuration of Workforce Management and Telephony systems (Verint and...data to ensure accuracy of future forecasts + Develop contact center key driver metrics and target… more
- Charles Schwab (Westlake, TX)
- …& consults) to identify opportunities to refine business processes, workforce management , and more through contact center analyses. + Elevate ... success of the service organizations throughout Charles Schwab. The Contact Center Data & Analytics (CCDNA) Team...+ Provide business intelligence to service teams, business leaders, workforce management , and other key partners. +… more
- KSA Integration LLC (Stafford, VA)
- Contact Center Supervisor Stafford, VA (http://maps.google.com/maps?q=Stafford+VA+22554) Description KSA Integrationis a Service-Disabled Veteran-Owned Small ... of Labor "Hire Vets" Platinum Medallion Award. Position Overview:The Contact Center Supervisor is responsible for overseeing...serve as a liaison between the CSRs and the Workforce Management team, handling change requests and… more
- altafiber (OH)
- **Position** : Contact Center Business Consultant **Location** : Ohio, OH **Job Purpose** **:** The Contact Center Business Consultant will meet with ... customers to assist with analyzing data and implementing business, contact center processes that elevate their unique...a wide array of configurations and customer environments, including Workforce Management Solutions, Power BI, etc.. +… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- General Physicians PC (Buffalo, NY)
- …the contact center . + Develop and implement a quality and workforce management system with the supervisors. + Coach, mentor and develop supervisors and ... lives of our patients. Currently, we are seeking a Contact Center Manager for our Corporate office...healthcare environment to include at least 1 year of management experience. + Strong leadership and people management… more
- CVS Health (Nashville, TN)
- …of integrated call center technology. + Performs assessments and supports overall workforce design for multiple user types and contact channels. + Performs ... The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and/or...HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms). + 3-5+ Years of… more
- CARMAX (Kennesaw, GA)
- …Dialer and Workforce Management teams for the CarMax Auto Finance (CAF) contact center by guiding the team to reach solutions for complex problems. This ... be! **About this job** The Senior Manager, Dialer and Workforce Management will be responsible for leading...Management teams that optimize overall performance and successful Contact Center operation. + Responsible for creating… more
- Vanderbilt University Medical Center (Nashville, TN)
- …strategic alliances with life sciences companies to advance the medical center 's research and development reputation. 2. Relationship Management : Cultivate ... **Discover Vanderbilt University Medical Center :** Located in Nashville, Tennessee, and operating at...This position will serve as the primary point of contact , responsible for fostering and managing these critical external… more
- Paylocity (Schaumburg, IL)
- …Required: + High School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management . + Experience with standard WFM ... Management Analyst administers the Workforce Management (WFM) system for Paylocity's contact centers....optimal service levels to our clients. + Support multi-channel contact center operations, analyzing all inbound &… more
- Mass Markets (Wichita, KS)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... / year - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and development… more
