- Red River (Chantilly, VA)
- **Position Summary:** The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the ... TL will build a positive work environment, so their team is ready to provide the best technical support...are achieved. This role will report to the Technical Service Desk Manager. **Primary Position Tasks:** +… more
- Koniag Government Services (Rockville, MD)
- …24200112** Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in ... and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead with...the day-to-day operations of the IT Service Desk . + Support and coach team members… more
- Archimedes Global (Washington, DC)
- Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ... will: + Lead and supervise the Help Desk team , including testing, training, and evaluating...and maintain knowledge base articles and documentation to facilitate self- service and improve first call resolution rate + Assist… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your...Desk employees; experience leading people and managing cross-functional team ; proven experience developing strategies to mitigate issues and… more
- General Dynamics Information Technology (Washington, DC)
- …prioritize, and schedule service desk activities to ensure continuity of service . + Lead , direct, evaluate, and develop staff to ensure that users ... Yes **Job Description:** We are currently seeking an Enterprise Service Desk Manager with who will provide...role will manage the day-to-day work activities of the team , including timelines, customer experience and relationship management, and… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Newington, VA)
- …personal impact as a Service Desk Manager managing a fast-paced Service Delivery team supporting multiple environments and locations. GDIT is your place ... and tomorrow is smarter. Our work depends on a Service Desk Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Washington, DC)
- …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... smarter. Our work depends on Program Manager joining our team to HOW A PROGRAM MANAGER WILL MAKE AN...MAKE AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …safe and tomorrow is smarter. Our work depends on **Help Desk Support Service Specialist - Intermediate** joining our team to support the US Army ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- General Dynamics Information Technology (Fairfax, VA)
- …SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Information Technology (IT), Service Desk **Certifications:** CompTIA - Security+ ... GDIT/ARMA-GLOBAL Managed Services Support Center as a Part Time Service Desk Representative. The candidate will provide...provide a critical role on the Managed Services Support team as the voice representing our services. In this… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...each shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...Provide triage activities to direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team… more
- General Dynamics Information Technology (Rosslyn, VA)
- …business analysts who serve RPC customers around the world. + Leads the RPC Help Desk team , enforcing adherence to service level agreements, effective asset ... Regularly creates and presents reports to the RPC leadership team , identifying IT customer service issues, and...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- General Dynamics Information Technology (Arlington, VA)
- …of a technical support team . + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- Marriott (Forest Heights, MD)
- …major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS CURRENTLY ... Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support,Help Desk Support,Remedy Help Desk … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support,Troubleshooting **Certifications:** ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help Desk … more
- Marriott (Forest Heights, MD)
- …and objectives and manages to achieve or exceed goals. **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to lead ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- William C Brown Inc (Bowie, MD)
- …(ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication skills required; ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source… more
- Insight Global (Fairfax, VA)
- …escalation support to all Tier I and II Analysts for assigned customers. * Work with the Service desk lead to coordinate the training of level 1 and level 2 ... Service desk team members on advanced IT topics networking, collaboration technologies and cybersecurity. * Disseminate customer communications internally… more