- Peckham, Inc. (Grand Rapids, MI)
- …not need to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center ... and evaluation of work performance as needed along with other duties. The Contact Center Manager must foster an environment of continuous improvement while… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Stanford Health Care **What you will do** + Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to… more
- Delaware North (Buffalo, NY)
- **The Opportunity** Delaware North is hiring an HR Enablement Contact Center Manager to join our Buffalo, New York team. As an HR Enablement Contact ... first-level support, while leveraging and maximizing the usage of existing technology. Our HR Contact Center is staffed 7 days/week. Monday - Friday 9 AM - 8 PM… more
- University of Miami (Medley, FL)
- …and maximize contact center operations for their respective specialty areas. The Contact Center Manager will manage, lead, and inspire contact ... . The Department of UHealth Connect has an exciting opportunity for a full-time Manager , Contact Center to work in Miami, FL. The individual in this position… more
- J&J Family of Companies (Skillman, NJ)
- Sr. Manager , Contact Center Solutions - 2407019529W **Description** Kenvue is currently recruiting for: **Sr. Manager , Contact Center Solutions** ... 5%** **Pay:** **$144,000 - $195,000** **What you will do** The Sr. Manager , Contact Center Solutions is responsible for managing day-to-day systems… more
- AmeriHealth Caritas (Philadelphia, PA)
- ** Manager Contact Center ** Location: Philadelphia, PA Primary Job Function: Operations ID**: 34212 Your career starts now. We are looking for the next ... the general direction of the Director of the Call Center , the Manager , Contact Center is responsible for the coordination of all operational activities… more
- Serco (WV)
- …here to apply now (https://careers-sercous.icims.com/jobs/63691/ contact - center -program- manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) ... , you will:** + Oversee daily operations of a 24/7 Tier 1 Contact Center , ensuringoptimalstaffing andperformance; + Coordinate efforts between all tasks and… more
- CalSTRS (Sacramento, CA)
- …and timely information to make critical life-impacting decisions. Under the supervision of the Contact Center Team Manager , the Contact Center ... Job Posting: Contact Center Analyst State Teachers' Retirement System JC-429711 - Contact Center Analyst STAFF SERVICES ANALYST $3,640.00 - $5,916.00 per… more
- CalSTRS (Sacramento, CA)
- …complete, and timely responses to each inquiry. Under the general direction of the Contact Center Team Manager , the Associate Governmental Program Analyst ... Job Posting: Senior Contact Center Analyst State Teachers' Retirement System JC-429211 - Senior Contact Center Analyst ASSOCIATE GOVERNMENTAL PROGRAM… more
- CVS Health (Hartford, CT)
- …working experience with all major Cisco components: Unified Customer Voice Portal, Contact Center Enterprise, Communications Manager , Finesse, Intelligence ... personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of highly… more
- Experian (Allen, TX)
- …a talented Sr. Product Manager . This role will manage the Experian contact center agent and customer tools. Key areas of responsibility include: gathering ... + Serve as owner and voice of the user for the contact center agent and customer tools, including ideation and testing, user feedback, requirements,… more
- City National Bank (Phoenix, AZ)
- …impersonations, forgeries, etc. + Resolves clients' complaints, and escalates to Client Contact Center Manager , management at banking office/department, or ... Escalates email issues, as necessary, to appropriate business units. Informs Client Contact Center Manager , Relationship Managers, and other bank areas such… more
- Point32Health (Canton, MA)
- …preferred) + Experience with Microsoft Office applications (including Access), Verint and Contact Center Manager Administration or similar systems is ... Point32Health, click here (https://youtu.be/S5I\_HgoecJQ) . **Job Summary** The Program Manager I will take the lead in the data...(Voice, eMail, Chat etc) as they relate to the contact center . Studies should include analysis and… more
- Chick-fil-A (Atlanta, GA)
- …(IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions. The Technical Program Manager - Contact Center Solutions interacts with stakeholders ... responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution… more
- Warner Bros. Discovery (Atlanta, GA)
- …celebrated, here you can thrive. **Your New Role ** We are seeking an experienced Contact Center Workforce Manager with a strong background in workforce ... + Develop and maintain accurate short-term and long-term forecasts for outsourced contact center volumes based on historical data, trends, and business… more
- Northwell Health (Melville, NY)
- …preferred. + PMP or PgMP Certification, preferred. Highly Preferred: + Genesys Contact Center experience Additional Salary Detail** The salary range and/or ... hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary… more
- Zoom (Columbus, OH)
- …an individual contributor, you will design and implement tailored Zoom Phone/Zoom Contact Center partner initiatives and incentives that motivate partner sellers ... enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom… more
- WSP USA (Louisville, KY)
- …and maintaining reports supplied to the States. . Recognize and alert the Customer Contact Center Manager of any unusual customer problems and trends ... and able to maintain confidential information. **SUPERVISORY RESPONSIBILITIES AS ASSIGNED FOR CONTACT CENTER , WALK-UP CENTER OR ANY ASSIGNED LOCATION**… more
- Trinity Health (Livonia, MI)
- …Trinity Health in leadership, behaviors, practices, and decisions. 2. Works under direction of Contact Center Manager to ensure HR service delivery is ... and managers. 6. Assists with gathering quality analytics and metrics from Contact Center cases and assembles relevant data in a management presentation format… more
- Trinity Health (Livonia, MI)
- …Monday-Friday EST._** **ESSENTIAL FUNCTIONS** **Works under the supervision of the Contact Center Phone and Live Chat Manager in the Shared Services ... Shift **Description:** Serves as the first point of customer contact in the HR Shared Services Center ...required. Other duties as needed and assigned by the manager . Maintains a working knowledge of applicable Federal, State,… more