- Leidos (Rockville, MD)
- …( Tier 2).** Leidos, Inc. is seeking qualified, creative, and customer -focused technical representative to provide systems administrator and deskside ... technical support at our customer site, located in Rockville, MD. **Routine Duties Will...systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams.… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual ... that is customer oriented and familiar with using desktop software applications...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual ... that is technical, customer oriented and familiar with using desktop software applications...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- Amentum (Springfield, VA)
- …applicant information updates to include uploading documents, responding to inquiries and customer service tickets. * Maintain communication with customers and ... efficiently from home/office while staying on task. * Perform customer service tasks (eg, answering telephone calls,...in: + Supporting a call center/case management environment providing Tier II or Tier III support to… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- Cognosante (Mclean, VA)
- …exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges ... do?** * Investigate incidents, identify and implement solutions for Tier I, II, and III issues * Provide support...solutions start with an innovative culture. + We believe customer understanding is the key to creating innovative solutions.… more
- Brivo (Bethesda, MD)
- …The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, ... needs for additions and/or enhancements to product and/or service + Record customer interactions and resolutions in a case management system Qualifications… more
- HealthEdge Software Inc (Washington, DC)
- …communication with customers during the problem resolution process,utilizingsuperior customer service skills. **Capability/Tool Development/Maintenance** + ... **Overview** **Overview:** The Business Consultant leads and mentors the Service Delivery team in all Tier 1...None **Work Environment:** The physical demands described here are representative of those that must be met by an… more
- Precise Systems, Inc. (Washington, DC)
- …the warfighters and aligning our expertise to deliver the highest quality of service . Powered by our highly skilled workforces, we provide expert consultation on ... Since our establishment, we have demonstrated and perfected our ability to manage the customer 's needs, no matter how complex - offering exceptional service and… more
- Cisco (Herndon, VA)
- …results. * Has a global impact. * Decisions impact the achievement of customer , operational, program or service objectives. * Contribute effectively in the ... in the near future. When you apply, a Cisco representative may contact you directly if a relevant position...the missions of this unique group of customers. The Customer Delivery Consulting Engineer is responsible for the support… more
- Everon (Lorton, VA)
- …Summary:_** The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. ... trainees. **_Duties And Responsibilities_** + Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative… more
- CoreSite (Reston, VA)
- …outages. + Navigate and utilize a CMMS system. + Provide day-to-day exceptional customer service and support. + Maintain and complete regular facility and ... the Day Shift: 6:00 am - 2:30 pm A Tier III technician will be responsible for day to...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- Office of Administration (Washington, DC)
- …tasks that are complete, precise, and accurate to a given IT situation. 2. Customer Service - Works with clients and customers (that is, any individuals ... required. Serves as the tier 2 or tier 3 point of escalation from service ...related to supported platforms. Serves as a Contracting Officer's Representative (COR) on one or more contracts and providing… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more
- RTX Corporation (Springfield, VA)
- …problems. Job Summary: This position primary responsibilities are providing Tier II support of maintaining large Enterprise environment. Multiple Microsoft ... and work with external teams to improve user experience + Assist customers with Tier 2 incident resolution for Linux and windows applications + Provide remote end… more
- General Dynamics Information Technology (Springfield, VA)
- …Operations Manager to direct and oversee all Contractor support for this sub service and serve as the primary Contractor representative to the government ... Hunt Services** joining our team to support our Intelligence customer in **Springfield, VA.** **Job Description:** TCS is hiring...necessary approvals of all actions in support of this sub- service + Operate as an end user, the relevant… more
- Magellan Health Services (Bethesda, MD)
- …Identification System (RAPIDS) sites. + Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data ... School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one...systems. Must be US citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation. General Job Information Title… more
- Public Buildings Service (District Of Columbia, DC)
- …for services received or appropriate action where non-conformance with the contract is discovered. Customer Service - Serving as the primary point of contact for ... this information could result in disciplinary action including removal from Federal Service . Undergo and pass a background investigation ( Tier 5 investigation… more
- Magellan Health Services (Fort Belvoir, VA)
- …breadth of MFLC (Military Family Life Counseling) counseling services to military service members and their families at military installations. Services include non- ... Provides non-medical, short-term, solution focused, walk-around counseling directly to service and family members. Services include assessment, brief counseling and… more
- Magellan Health Services (Arlington, VA)
- …Life Counseling (MFLC) services to children of all ages of military service members and their families at military installations to include civilian expeditionary ... short-term, solution focused counseling directly to children and youth of service members. Services include assessment, brief counseling and consultation, action… more