- Dunhill Professional Search (Washington, DC)
- …of the ITIL fundamentals around work scope and workflow in support of these normal service desk support. Help in defining the operational metrics used to ... for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to provide both Request… more
- Abbtech Professional Resources (Washington, DC)
- …AI/ML techniques and functions to enhance data processing and reporting * Assist the Help Desk with problem and incident management * Assist with end user ... reporting and analytic tools in a cloud-based environment to help customers with their data needs. In this role,...desktop, and Power BI Reporting Server to Power BI Service * Utilize knowledge of Azure cloud data services… more
- EY (Washington, DC)
- …minimal supervision, provides after-hours service for escalated issues from the Service Desk , Team Lead or wavespace stakeholder Maintain a thorough ... we're counting on your unique voice and perspective to help EY become even better, too. Join us and...role, they should be able to deliver quality client service , be equipped with appropriate knowledge and be well-versed… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …as related to working in a helpdesk environment. Must have detailed knowledge of IT service management (ITSM) and help desk tools. Will assist in ... Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy...communicate orally and in writing. Professional phone etiquette is required, and a positive customer service attitude is a… more
- Mindbank Consulting Group, LLC (Arlington, VA)
- Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an active Secret clearance and an unexpired Security+ certificate . This ... Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who...and experience working with a team in a VIP help desk environment. 4. Demonstrated ability to… more
- Dunhill Professional Search (Springfield, VA)
- …as required.Minimum Qualifications:0-2 years Personal Computer experience including customer support or Help Desk .0-2 years of customer service or public ... the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve… more
- Dexian - DISYS (Chantilly, VA)
- …SKILLS:Six (6) + years' experience in supporting enterprise level PCs as an IT Desktop ( Desk -Side) or Help Desk Technician.Able to support systems on both ... other telephone and data circuit activities including requirements gathering and service fulfillment. Other responsibilities include adds, moves, and change activity… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support ... Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class… more
- Vectrus (Springfield, VA)
- …Experience + Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing ... integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer… more
- Government National Mortgage Association (Ginnie Mae) (Washington, DC)
- …industry; AND - Analyzing and recommending policies, procedures or products to enhance existing service desk / help desk programs; AND - Overseeing ... on open period, eligibility, and how to apply. Responsibilities As a Service Desk Coordinator, you will: -Be responsible for coordinating activities and services… more
- General Dynamics Information Technology (Arlington, VA)
- …**Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... Help Desk ,ITIL Service Desk ,IT Service Desk **Certifications:** CompTIA...successful:** + 3+ years of directly related experience supporting help desk operations or customer service… more
- CAI (Annapolis, MD)
- …R2366 **Employment type:** Full time **Worksite flexibility:** Onsite **Job Summary** We are seeking a Service Desk Analyst to perform help desk support ... and wide area network. **Job Description** **Job Profile Summary** We are seeking a Service Desk Analyst to perform help desk support while planning,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- NuAxis Innovations (Reston, VA)
- ** Help Desk Support Service Specialist - Senior** Location **Reston, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Support Service Specialist - Senior** for a Full-Time position. **Key… more
- Stillwater Human Capital (Herndon, VA)
- …and/or networking . CompTIA Sec. Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is ... Service Desk Technician Level II-IV Location:... Service Desk Technician Level II-IV Location: Chantilly, VA Stillwater...Degree or equivalent work experience . Experience working with Help Desk ticketing tools and knowledge base… more
- CACI International (Chantilly, VA)
- …You'll Bring These Qualifications: + 1+ year of experience in Help Desk support and/or networking + Customer service and/or support experience working in ... a Help Desk , Service Desk , or Call Center environment is preferred + Degree or equivalent work experience + Experience working with Help Desk … more
- CACI International (Chantilly, VA)
- …and or networking + BA/BS + Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred ... Service Desk Technician (Business, clearance Sponsorship)...+ CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist… more
- SAIC (Sterling, VA)
- …Protection (CBP) ITI Program supporting team members across the United States. Service Desk Supervisor is responsible for managing the Help Desk subtask ... in lieu of a degree. + Previous direct Help Desk experience. + Experience with Service Now. + Experience with SLAs. + Excellent leadership, management, and… more
- Administrative Office of the US Courts (Washington, DC)
- …customer expectations. Overseeing multiple layers of end-user and system support, starting with the AO's Service Desk ( Help Desk ), IT service ... geographical locations, including operational oversight and performance monitoring of Service Desk , Deskside Support, A/V Conferencing/Meeting Support, Asset… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Location:** Onsite in Arlington,… more
