- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP ... ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …, Application Analyst , Customer Care Technician , Contact Center Technician , Customer Service Technician , Client Support Specialist, Call Center ... Comparable Roles: Helpdesk Technician , Technical Support Representative, Customer Support Specialist, Service Desk Analyst , IT Support Technician… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA Code** Computer Employee ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...Retirement Systems ("URS"). Eligible new hires with prior URS service , may elect to enroll in URS if they… more
- Koniag Government Services (Huntsville, AL)
- …Management Solutions** , a Koniag Government Services company, is seeking an experienced ** Tier II Touch Labor Technician ** with a **DISC Secret Clearance** to ... and more. This position is required to perform all Tier I duties. In addition, provides touch labor for...and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- General Dynamics Information Technology (Washington, DC)
- …Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our ... our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- MyFlorida (Tallahassee, FL)
- IT Support Analyst (OLITS) Date: May 1, 2024 Location: TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on ... of Legislative Information Technology Services Job Title Information Systems Programmer / Analyst Working Title IT Support Analyst General Summary The Office… more
- SSM Health (IL)
- …issues **Job Summary:** Provides leadership and primary support of escalations for the technician and analyst . Mentors team members, works on more complex issues ... are looking for experienced EPIC users to join our Service Center team. Good customer service skills...plus. #SSM The TSC EHR (Electronic Health Records) SENIOR ANALYST , is responsible for all aspects of primary and… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.… more
- Adelante (Phoenix, AZ)
- Desktop Support Senior Analyst Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full Time Education Level HS Diploma ... Job Category Health Care Description POSITION SUMMARY The Desktop Support Senior Analyst provides support assistance to users in the operation of end-user… more
- Robert Half Technology (Lynn, MA)
- Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top- tier ... and optimal functionality of both internal and external systems. Collaborating closely with Tier I and Tier II technicians, this role involves providing… more
- Washington Headquarters Services (Alexandria, VA)
- …accounting matters as they relate to data entry, correction, and resolving problems. Manages Tier 1 help desk responsible for assisting over 5,000 users of the WHS ... equivalent to the GS-11 grade level in the Federal service (experience may have been gained in the private...completed copy of the Military Reserve and National Guard Technician PPP Self-Certification Checklist to verify your eligibility for… more
- UCLA Health (Santa Monica, CA)
- Description In this role, you will provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a ... technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to… more
- City of West Sacramento (West Sacramento, CA)
- Permit Technician I/II (Extra Help) Print (https://www.governmentjobs.com/careers/westsacramento/jobs/newprint/4497065) Apply Permit Technician I/II (Extra ... more than 30 hours a week. Those hired as Tier I extra help employees must work less than...positions are considered "at will" positions. DEFINITION: The Permit Technician I/II performs responsible technical, administrative and clerical support… more
- TEKsystems (Columbus, OH)
- Description: Summary: An IS Desktop Support technician serves as tier II support for all technology related issues. They provide world class service through ... and procedures. Principal Duties and Responsibilities: * Serve as tier II support of contact for IS-related issues by...and timely logging and resolution of issues in the Service Management system. * Take ownership of user issues,… more
- TEKsystems (Parsippany, NJ)
- Description: Our customer is seeking a Tier 1 IT Support Analyst to assist with the NOC and Service Desk. This candidate will be responsible for monitoring ... ticket cue, taking service desk calls and handling "smart hands" activities including...including hardware swaps, UPS troubleshooting and general network support. Service support calls from internal IT departments as well… more
- City of West Sacramento (West Sacramento, CA)
- …methodology. Dental plan is self-insured through Delta Dental. Vision plan is Vision Service Plan. The cafeteria plan amount for health benefits (medical, dental and ... City according to the formula below: 10-14 years of service = $50 + 25% of premiums 15-19 years...City contribution. Employees will fall under the medical retirement tier based on original date of hire as a… more
- TEKsystems (Airway Heights, WA)
- …knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self- service * Escalates incidents and requests Tier ... is both the frontline of internal customer technical support ( Tier 1), as well as escalated support ( Tier...point of contact for internal customers via phone and Service Now * Uses Service Management solutions… more
- US Army Joint Munitions Command (Crane, IN)
- …to determine your eligibility/qualifications. About the Position: Serve as the senior Tier II customer support technical analyst and supervisory lead, providing ... the Site-Level IT support tickets within the Army Enterprise Service Management Platform (AESMP) to ensure timely resolution of...or arranging for needed development and training. Serve as Tier II customer support Lead technical analyst … more