- HCA Healthcare (Nashville, TN)
- …be a part of our team. **GENERAL SUMMARY OF DUTIES -** **The Consulting Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our ... in an ever-changing digital landscape. The Consulting Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the execution… more
- Alight (IN)
- …embody the meaning of Be Alight. Learn more at careers.alight.com. **IT Test Analyst ** **-** **Functional QA** **The individual will be involved in the following ... focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. + Work closely with CRM and… more
- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / PM) is to ... projects and support provided to the business, the Business Analyst / Project Managers will help the company to...project development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when… more
- Orlando Utilities Commission (Orlando, FL)
- …to serving the community and the environment, is presently seeking a Business Systems Analyst to join the Customer Experience & Sales division. We are looking for an ... documentation. + Project management experience + Experience with CC&B, MDM, Web, IVR , Customer facing technologies, and User acceptance testing. **OUC offers a very… more
- Aspen Dental (Springfield, IL)
- …center team that thrives on innovation, growth, and development. As a Conversation Design Analyst , you would be working closely with the AI design team to develop ... and natural conversational experiences to enhance customer experiences via IVR and chat-based continuously. You would use web-based diagramming...to bridge those gaps. + Process quality checks on IVR and chat use cases, validating the flow of… more
- MetLife (Aurora, IL)
- ROC Analyst II Location - Commutable to the Tampa, FL MetLife office, 1x per month, otherwise, work from home (open to additional MetLife offices: Oriskany, NY; ... support business Job Description Excellent opportunity for a seasoned Command Center Analyst to join a growing Resource Optimization Center (ROC) which supports… more
- NextEra Energy (Juno Beach, FL)
- **Workforce Optimization Analyst ** **Date:** May 20, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 80280 is the ... We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The...IT support. + Stay up to date on CXOne, IVR , and contact center best practices. + Performance Analysis… more
- ManpowerGroup (Paulsboro, NJ)
- **Job Title: Network Tech Support Analyst ** **Location:Clifton, NJ** **Pay Range:55.00-73.00** Job Description: As an Infrastructure Analyst specializing in ... Remote Access Technologies, IPSec. - Voice Service technologies: PBX, VMX, Call Center- IVR , Cisco IP Telephony, Microsoft LYNC. - Data Centre Services: Application… more
- Insight Global (Cincinnati, OH)
- Job Description A client in Cincinnati is seeking a Business Analyst to join the Cloud Contact Center program to work closely with technical teams to migrate the ... Skills and Requirements * 5+ years of IT Business Analyst experience * Experience with call center projects (platform...direction), must be comfortable in fast paced environment * IVR knowledge/experience * PMI-PBA, CBAP, or CCBA certifications *… more
- State of Georgia (Fulton County, GA)
- Eligibility and Policy Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/51109/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under supervision, the Eligibility and Policy Analyst is responsible for reviewing and updating program policies and operational procedures… more
- Lincoln Financial Group (Columbus, OH)
- …Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. To modernize Contact Center and support multiple ... process, clearly articulates, documents and validates more complex technical requirements for IVR call flows. Maintains and enhances agent set up and call flow… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... BE PART OF THE CONNECTION As aSenior NLP and Machine Learning Analyst , you'll support customer experience requirements, process design, system changes, testing, and… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... (3+) years of progressively responsible relevant work experience as a technical analyst in the area of day- to-day design, development, implementation, and… more
- NiSource (Columbus, OH)
- …NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and ... and presented within IT leadership. The SA collaborates with the Business Analyst (BA) to determine the non-functional requirements of the solution, including… more