- City National Bank (New York, NY)
- …to production. + Provide programming expertise and business analysis skills within broad business area, usually as a senior member of a project team, in ... ** SENIOR FULL STACK ENGINEER** **WHAT IS THE OPPORTUNITY?**...need to effectively communicate, collaborate, and influence engineering and business team members across many projects and departmental boundaries.… more
- Pacificorp (Portland, OR)
- Senior Voice Systems Engineer - (Portland, OR / Salt Lake City, UT) #106023 **Date:** May 9, 2024 **Location:** PORTLAND, OR, US, 97232 **Company:** PacifiCorp ... and implement interactive voice response and routing applications and related voice systems . Operate and upgrade voice telephone systems , unified communication… more
- DISH Network (Englewood, CO)
- …IAM, and CloudWatch + Strong understanding of contact center operations, including IVR systems , call routing, and telephony integrations + Experience with ... scalable, customizable, and integrated contact center solutions for modern business needs. As a Senior AWS Connect...Designing and implementing contact flows in AWS Connect, including IVR menus, call routing logic, and integration points with… more
- Enterprise Mobility (St. Louis, MO)
- …leading-edge technologies and expansive systems that impact every aspect of our growing business . Being a member of EFM IT offers all the advantages of a smaller ... and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce...and UC solutions, including call center routing and management, IVR design, and integration with other systems ,… more
- Leidos (Baltimore, MD)
- **Description** Leidos is seeking a ** Senior AWS Connect Engineer/Developer** to be part of the mission solution and help lead SSA's Digital Modernization Strategy. ... in need of a strong candidate with _these key required skills_ : The Senior AWS Connect Engineer/Developer Lead will serve as a Senior Architect/Developer for… more
- Spectrum (Charlotte, NC)
- …to automate the customer service experience. Our engineers utilize interactive voice response ( IVR ) and Chatbot to give customers the help they need without human ... known for. BE PART OF THE CONNECTION As a Senior NLP AND Machine Learning Analyst, you'll support customer...Having a deep understanding of recommended technologies and self-service systems to ensure the customer experience is convenient and… more
- Bristol Myers Squibb (Trenton, NJ)
- …at work and in their personal lives. Read more: careers.bms.com/working-with-us . The Senior Manager, Customer Information Services (US), serves as a member of the ... specifically in the US region. 2. Driving execution of enhancements to systems , processes, and standards aimed towards driving better relationships with BMS… more
- CVS Health (Hartford, CT)
- …care more personal, convenient and affordable. Position SummaryCVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of highly ... with technology trends to effectively manage product portfolio in support of business needs + Collaborating and driving effective partnerships across the enterprise… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** **What's ... technology capabilities supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business requirements, support business… more
- US Bank (Hopkins, MN)
- …architectural best practices; considers scalability, reliability and performance of systems /contexts affected when defining technical designs + Performs analysis on ... years of **hands-on experience in building call flows and IVR within Amazon Connect Platform.** + Demonstrated ability to...objectives and deliverables and how it contributes to overall business strategy a how technical strategy maps to this… more
- Spectrum (Charlotte, NC)
- …emerging technologies that contribute to Charter's vision to drive best in class IVR digital self-service. WHAT OUR SENIOR DIGITAL SERVICES AND CUSTOMER ... known for. BE PART OF THE CONNECTION As a Senior Digital Service & CX Analyst, you'll support customer...Having a deep understanding of recommended technologies and self-service systems to ensure the IVR customer experience… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** Verint's Senior Architect, CCaaS plays a key role in designing and implementing a ... roadmap. + Design end-to-end CCaaS solutions that align with business needs and direction. + Architect scalable and resilient...+ Strong understanding of contact center concepts such as IVR , ACD, CTI, and WFM. + Strong communication skills.… more
- Sunrun (Lehi, UT)
- …specialists, and IVR specialists in the development of the software systems , platforms, and features of the communications domain (including IVR ... embraces ambiguity, loves to create and learn, and can balance across user, business , and technical needs.** **Success in this role means a strong technical… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... Developer as determined by the Supervisor. This class is distinguished from the Senior Enterprise Technical Developer in that the latter requires a higher level of… more
- DIRECTV (El Segundo, CA)
- …Generative AI can revolutionize Call Center sales and service domains, from enhancing IVR systems to deploying sophisticated Agent Assist and Virtual Assistant ... technical leader with extensive experience in IT architecture for large scale systems . This senior -level individual contributor role is instrumental in shaping… more
- HonorHealth (Scottsdale, AZ)
- …transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems , serving a population of five million people in the greater ... and update of disaster recovery procedures documentation to ensure business continuity. Serves as a technical escalation point for... continuity. Serves as a technical escalation point for systems and platforms including but not limited to layer… more
- Capgemini (Atlanta, GA)
- The ServiceNow Architect participates and actively supports business initiatives by building reliable, efficient, scalable and business oriented solutions based ... They are involved in design and architecture of complex systems that are design around and in conjunction with...to demonstrate the value of the Now Platform with business (non-IT) stakeholders and be able to translate … more
- MTA (Long Island City, NY)
- …to coordinate all system issues such as AVLM, Interactive Voice Response ( IVR ), Adept Scheduling, Customer Information Systems , etc. Handle software, hardware, ... Director Technology Project Management Paratransit Job ID: 5913 Business Unit: New York City Transit Location: Long Island City, NY, United States Regular/Temporary:… more
- Walgreens (Deerfield, IL)
- …of state). **Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems ( IVR , CTI, ACD/PBX, CRM) + Understanding of and ... include significant magnitude and importance to the execution of corporate business and centralized services strategies and achievements of company objectives. **Job… more
- Spectrum (Charlotte, NC)
- …of largescale projects in distributed development environment. Work closely with senior stakeholders to understand business requirements and translate ... Framework, REST API, and Conversational AI platform. Design and develop new systems with an emphasis on minimized maintenance requirements and support maintenance… more