- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / ... the business units to capture, consolidate, and communicate the project -related information to the vendor's IT staff. The BA... development activities. + Manage request lifecycle for Avaya IVR through JIRA + Refine requirements for developer when… more
- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- CVS Health (Hartford, CT)
- …to make health care more personal, convenient and affordable. Position Summary The Project Manager / Reporting Developer person will be responsible for ... there will be nuance and "new discoveries" as the project evolves; you will need to consider multiple factors...call center reporting and operational metrics + Knowledge of IVR /Automation functions and reporting a plus + Experience with… more
- Walmart (Bentonville, AR)
- …digital and physical retail channels. We are seeking an experienced Senior Product Manager with a track record of leading successful product initiatives from concept ... to empower human understanding at scale. As a Product Manager , you'll be working closely with a diverse team...recommendations accordingly. + Bring hands on experience with conversational IVR and bot product development + Develop, maintain and… more
- Capgemini (Dallas, TX)
- …or Khoros. * Must have knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. Good knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past Conversational ... disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Business… more
- CVS Health (Hartford, CT)
- …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
- PennyMac (Cary, NC)
- …complete mortgage journey. **A Typical Day** The **Command Center Technology Manager ** will support telephony, CRM, and monitoring functions within Mortgage ... includes collaborating on solutions, marketing campaigns, interactive voice response ( IVR ) scripts, dialer management, eliciting and defining new business… more
- Marriott (Columbus, OH)
- …Management **JOB SUMMARY** Reporting to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation and ... specialized knowledge and skill in key program area (CRM, Workforce management, IVR , CTI, Channel routing, etc.) to support business unit and functional objectives… more
- Bristol Myers Squibb (Trenton, NJ)
- …and in their personal lives. Read more: careers.bms.com/working-with-us . The Senior Manager , Customer Information Services (US), serves as a member of the Customer ... optimization of traditional and digital customer engagement channels, including Live Operator, IVR , Chat, Email, Social, and SMS. + Supervise the development of… more
- CVS Health (Buffalo Grove, IL)
- …all levels of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... centers. + Working experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya + Experience in automation, DevOps,… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …portfolio of technologies. The ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD ... authority, advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales, and… more
- Marriott (Columbus, OH)
- …peripherals. The individual will be involved in key activities from project lead, solution identification, deployment, operational readiness and post implementation ... environment. + Working knowledge of Avaya Call Management Systems, Session Manager , Communications Manager , Interaction Center, Workforce Optimization, One-X… more
- Insight Global (Cincinnati, OH)
- …areas of impact associated with the change. * Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and ... and agreement on requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective… more
- Providence (Richland, WA)
- …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
- HonorHealth (Scottsdale, AZ)
- …and knowledge in SIP Trunks, call signaling, G711/729 codecs, dial plans, IVR , etc. Work on special projects as assigned to improve/enhance operating efficiency ... and make recommendations for technical solutions to business problems. Participate on project teams and committees. Represent the IT function at change review… more
- PNC (Miamisburg, OH)
- …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area preferred: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE...ensure the success of a system or software development project . Software Reliability Management - Knowledge of, and ability… more
- PeaceHealth (Springfield, OR)
- …with design, implementation, and support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call ... solutions including Avaya Workforce Optimization (WFO), Interactive Voice Response ( IVR ), Application Enablement Services (AES), Vocera, remote workers, virtualization,… more
- MTA (New York, NY)
- …SALARY RANGE : $49,562 - $82,603 DEPT/DIV : HR Center of Excellence SUPERVISOR : Manager - Customer Management Center LOCATION : 333 West 34th Street New York, NY ... + Develop and update operating procedures as needed. + Support project activities including requirements gathering, functional design & configuration, testing,… more