- altafiber (Cincinnati, OH)
- **Position** : Business Analyst Project Manager **Location** : Cincinnati, OH **Job Purpose** The role of the Business Analyst / Project Manager (BA / ... the business units to capture, consolidate, and communicate the project -related information to the vendor's IT staff. The BA...needed + Build campaigns and troubleshoot POM (Proactive Outreach Manager ) campaigns + Participate in Call Center… more
- Marriott (Columbus, OH)
- …support our customers. We are seeking a Customer Engagement Channel (CEC) Product Manager 1 with experience in IVR (Interactive Voice Response) and Omni ... the funding and implementation. This position will provide direction for the CEC IVR and application architecture design. They will coordinate with Corporate IT Plan… more
- CVS Health (Hartford, CT)
- …to make health care more personal, convenient and affordable. Position Summary The Project Manager / Reporting Developer person will be responsible for ... include service level reporting for the function, CSR performance and efficiency, call avoidance and financial impact, quality and customer satisfaction, and finally… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary:** The Contact Center Application Program Manager is instrumental in driving program delivery in our fast-past Conversational ... disability/veterans" **Job ID:** 1376383BR **Title:** Contact Center Application Program Manager **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Business… more
- CVS Health (Hartford, CT)
- …days from home per week at one of our office locations The Privacy Manager will be responsible for working mainly with the Medicare area (Medicare Advantage, Group ... the development and operation of services, products, and capabilities. Privacy Manager will minimize risk by: 1) Anticipating, identifying, assessing and monitoring… more
- Bristol Myers Squibb (Trenton, NJ)
- …and in their personal lives. Read more: careers.bms.com/working-with-us . The Senior Manager , Customer Information Services (US), serves as a member of the Customer ... in the US across various touchpoints, including but not limited to digital, call center, face-to-face, print etc. This role will support CIS strategies of… more
- CVS Health (Buffalo Grove, IL)
- …all levels of the organization Preferred Qualifications: + Strong experience and project implementation on contact center technology + Experience working in Contact ... Center technology for large scale call centers. + Working experience with some or all...experience with some or all the following: Five9 APIs, IVR technology, Verint, Nice IEX, Aspect, Cisco, Avaya +… more
- Marriott (Columbus, OH)
- …a multi-site call center environment. + Working knowledge of Avaya Call Management Systems, Session Manager , Communications Manager , Interaction Center, ... other consumers. This includes but is not limited to the Avaya Call Center Technologies platform, Nice/Incontact CCaaS Platform, Voice Mail, Oracle SBC's (formally… more
- Insight Global (Cincinnati, OH)
- …areas of impact associated with the change. * Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives and ... to work closely with technical teams to migrate the call center software from Genesys Pure Connect to NICE....requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will… more
- NiSource (Columbus, OH)
- …will work closely with the lead Enterprise Architect for the domain, the IT Portfolio Manager , and the Project Manager of these projects to organize the ... NiSource customer facing systems, including all Customer engagement Channels (Web/Mobile/Chat/ IVR ), Advanced Metering Infrastructure, Call Centers, CRM, Sales,… more
- HonorHealth (Scottsdale, AZ)
- …voicemail, and call center issues. Experience and knowledge in SIP Trunks, call signaling, G711/729 codecs, dial plans, IVR , etc. Work on special projects ... and make recommendations for technical solutions to business problems. Participate on project teams and committees. Represent the IT function at change review… more
- Providence (Richland, WA)
- …compensation, and time approval (people management). Oversees orientation and training of new manager or senior manager hires. + Identifies and follows up on ... the work is successfully completed within deadlines. + Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of… more
- PNC (Miamisburg, OH)
- …field on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Experience in the below area preferred: * Genesys Cloud * ... IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony **Job Description** + Leads and participates in the monitoring, maintenance, support and… more
- PeaceHealth (Springfield, OR)
- …support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call Management System (CMS), and ... of assigned telecommunications components. Responsible for maintaining performance and call quality for all Telecommunications platforms. + Leads deployment /… more
- MTA (New York, NY)
- …SALARY RANGE : $49,562 - $82,603 DEPT/DIV : HR Center of Excellence SUPERVISOR : Manager - Customer Management Center LOCATION : 333 West 34th Street New York, NY ... + Develop and update operating procedures as needed. + Support project activities including requirements gathering, functional design & configuration, testing,… more